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  1. #41
    GManTech
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    Re: Service Support Tool Ver. 4.41Ea release

    I have USB hook up... it picks the ir2318 with no problem, but when its time to Register Firmware within SST, it says cant find Firmware.
    I think i need a link to download ir2318/2320 Firmware file. HELP...!!

  2. #42
    Lead Service Technician 1,000+ Posts mrfixit51's Avatar
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    Re: Service Support Tool Ver. 4.41Ea release

    Quote Originally Posted by GManTech View Post
    I have USB hook up... it picks the ir2318 with no problem, but when its time to Register Firmware within SST, it says cant find Firmware.
    I think i need a link to download ir2318/2320 Firmware file. HELP...!!
    Firmware for these models do not utilize the SST. That is why they are not recognized when you tried to load them into SST. The files are executable, and launch a built in tool. This tool is referred to as UST, (Canon User Support Tool). They utilize a USB cable between the laptop and the copier...
    "Once a King, always a King, but once a Knight is enough!"

  3. #43
    GManTech
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    Re: Service Support Tool Ver. 4.41Ea release

    I get it...! I do have the UST But the copier should be in Service Mode to install firmware, Yes! That is the problem, i cant go into service mode with the #28#. The screen is just stuck on "Update Fimware' Bios Mode' Wait Updating F/W'
    I have tried to use keys on panel but all the keys are non-responsive, except the screen just shows the function of a key when you press it. This copier surely needs a bios or firmware re-load from scratch. Any ideas..!

  4. #44
    Service Manager 10,000+ Posts
    Service Support Tool Ver. 4.41Ea release

    teckat's Avatar
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    Re: Service Support Tool Ver. 4.41Ea release

    Quote Originally Posted by GManTech View Post
    I get it...! I do have the UST But the copier should be in Service Mode to install firmware, Yes! That is the problem, i cant go into service mode with the #28#. The screen is just stuck on "Update Fimware' Bios Mode' Wait Updating F/W'
    I have tried to use keys on panel but all the keys are non-responsive, except the screen just shows the function of a key when you press it. This copier surely needs a bios or firmware re-load from scratch. Any ideas..!

    where did u get that #28# from ?? your service manual ???


    on your model don't u need to use the USB connection to load Firmware
    install the BOOTROM" files first/
    after that is done install the "BOOTABLE / System File/ the DCON File
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  5. #45
    peternmakaya
    Guest

    Re: Service Support Tool Ver. 4.41Ea release

    I'm having problems with my canon MG5740. The ink tank is almost full what do I do?

    My email is peternyashamakaya@gmail.com

  6. #46
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    Re: Service Support Tool Ver. 4.41Ea release

    Quote Originally Posted by chicla2 View Post
    Hi,

    I have Canon Service Support Tool Ver. 4.41Ea


    Can you please send me the SST thanks 🙏. Here's my email. danieleluwa607@gmail.com.

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