Hi Kids,
I have a newly installed 5035 that wrinkles envelopes on the trailing edge. They are being run from the bypass tray. I have tried the Service Mode envelope feed speed turned to full speed from the half speed that is factory default. I also have tried Service Mode 2nd level setting of fuser speed for envelopes turned to 20. These are things gleaned from the Canon's tech support forum, as well as from a phone call to tech support this morning. With both these changes made, the copier still wrinkles most of the envelopes run through it, and the customer is not happy...
Has anyone had any luck with this issue? Com10 envelopes are what is being used.
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