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  1. #21
    Service Manager 1,000+ Posts
    OK. Are the fuser rollers bad? See pic please

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    Re: OK. Are the fuser rollers bad? See pic please

    Quote Originally Posted by Sgt. Hulka View Post
    Call a tech, maybe they can help you load that piece of shit into a dumpster.
    I think I just peed my pants a little bit.

  2. #22
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    Re: OK. Are the fuser rollers bad? See pic please

    this is definitely a fuser problem.change both upper and bottom roller


    Quote Originally Posted by dilios View Post
    Here is another one...

    Attachment 10837

  3. #23
    Service Manager 1,000+ Posts
    OK. Are the fuser rollers bad? See pic please

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    Re: OK. Are the fuser rollers bad? See pic please

    Quote Originally Posted by Peter Sim View Post
    this is definitely a fuser problem.change both upper and bottom roller
    I would just order the entire assembly. Rebuilding this unit is not a fun job even for an experienced tech
    Accidents don't just happen. They must be carelessly planned.

  4. #24
    Senior Tech 100+ Posts its_just_a_copier's Avatar
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    Re: OK. Are the fuser rollers bad? See pic please

    Quote Originally Posted by dilios View Post
    It is c3170i

    Machine was manufactured in 2005 and was sitting inactive since 2007.

    Thank you

    Leaving machines like this sitting inactive will cause flat spots on the fixing rollers, most likely causing the quality issue you are seeing. Try to get a replacement assembly.

  5. #25
    Field Supervisor 500+ Posts
    OK. Are the fuser rollers bad? See pic please

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    Re: OK. Are the fuser rollers bad? See pic please

    I am an EXPERT on the 5800 and the 3100 series. ( never got paid right for working on that trash either )
    These are bad fuser rollers.

    You need a rebuild/fuser unit and updated firmware !!! call a tech or sanford and sons!
    Last edited by Simons; 07-16-2011 at 02:05 AM.

  6. #26
    Service Manager 1,000+ Posts
    OK. Are the fuser rollers bad? See pic please

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    Re: OK. Are the fuser rollers bad? See pic please

    Quote Originally Posted by Simons View Post
    You need a rebuild/fuser unit and updated firmware !!! call a tech or sanford and sons!
    I don't think that guy has been back since Sgt Hulka told him to load that thing into a dumpster.

  7. #27
    Master Of The Obvious 10,000+ Posts
    OK. Are the fuser rollers bad? See pic please

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    Re: OK. Are the fuser rollers bad? See pic please

    Why is it that amateurs cannot admit that the don't know WTF they're doing?

    Nobody's going to rub their nose in it if they just fess up, up front. It just saves a whole lot back & forth, repetitive questions. It's nothing to be ashamed of. God knows, I don't know anything about that Canon either, but it makes no sense to pretend I do.

    I hope I can identify a worn heat roller though. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  8. #28
    Service Manager 1,000+ Posts
    OK. Are the fuser rollers bad? See pic please

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    Re: OK. Are the fuser rollers bad? See pic please

    I hope I can identify a worn heat roller though. =^..^=[/QUOTE]

    A tech will know what it looks like new.
    A user thinks they can clean the toner off the drum with nail polish remover.
    Why do they call it common sense?

    If it were common, wouldn't everyone have it?

  9. #29
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    Re: OK. Are the fuser rollers bad? See pic please

    Quote Originally Posted by Canon.Tech View Post
    I work on this model all day every day. You will need to replace the fixing unit as the fixing roller are rubber coated & with the heat and pressure over time get flat spots & leave white blurs on the prints especially if they have low usage. If you listen to the machine when its running & just after a copy job you will notice & clicking or banging sound coming from the top right of the machine?
    Another VERY IMPORTANT POINT is that you will need to update the system firmware as canon brought out a software fix to prevent this happening in the future! Also the later firmware addresses many other issues with this machine.
    If you can find local tech you are now armed with some information so he can come knowing what’s wrong & won’t need to make a return visit.
    Where are you located, what country/area etc. you may find a tech local to you on here who is willing to sort this for you.
    Thank you so much for this information. I am in PA, Scranton Area. The closest tech from me is 35 miles away. I already took the fuser assembly out and replaced the internal guide delivery. The part was overheated and cracked. Yes, there is a lot of clicking on the right side of the machine. Is it possible to replace the rollers? Rollers cost $170. New Fuser $380. Refurbished fuser $210. What should I do?

  10. #30
    Service Manager 1,000+ Posts
    OK. Are the fuser rollers bad? See pic please

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    Re: OK. Are the fuser rollers bad? See pic please

    like you have already been told...BUY A FUSER ASSEMBLY. Trying to rebuild it is a waste of time and effort!
    You will need a tech to update the firmware and check over any other potential issues the unit might have.
    Accidents don't just happen. They must be carelessly planned.

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