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  1. #11
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Nov 2007
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    Southwestern Ontario
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    Re: imageRUNNER ADVANCE C2030/C2020-Prevent E020-0360/ E020-0391/ E020-03b1

    Old issue. Cleaning is temporary...it will give a false reading next time it runs out. Been there at least 30 times when product first came out. After installing modified hopper, never have problem again


  2. #12
    Technician
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    Mar 2017
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    bloemfontein
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    Re: imageRUNNER ADVANCE C2030/C2020-Prevent E020-0360/ E020-0391/ E020-03b1

    hi..did error come when a new drum was replaced.and even if you try a diff new drum you get error but when you put old drum in again no err.
    not sure if this is what is happening but if it is then the mc cant init drum clean laser mirrors make sure its clean so mc can do a proper init of new drum as chip on drum keeps all info.i had it once that the bias pcbs needed to be cleaned.


  3. #13
    Service Manager 10,000+ Posts
    imageRUNNER ADVANCE C2030/C2020-Prevent E020-0360/ E020-0391/ E020-03b1

    teckat's Avatar
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    Jan 2010
    Location
    VA
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    Re: imageRUNNER ADVANCE C2030/C2020-Prevent E020-0360/ E020-0391/ E020-03b1

    Quote Originally Posted by MaryB View Post
    You can also call or check online Image-wise for the C2030!


    Check what ?

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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