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  1. #1
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    Thumbs up imageRUNNER ADVANCE C2030/C2020-Prevent E020-0360/ E020-0391/ E020-03b1

    imageRUNNER ADVANCE C2030/C2020-Prevent E020-0360/ E020-0391/ E020-03b1

    Measure to prevent E020-0360/ E020-0391/ E020-03b1 error codes due to electrostatic buildup on the black toner sensor during shipment.
    Error codes E020-0360/ E020-0391/ E020-03b1 may occur due to electrostatic buildup on the black toner
    sensor.
    E020-0360: Low density of the target during patch detection.
    E020-0391: The average value of the detected inductance sampling value is equal to or higher than the
    specified value.
    E020-03b1: Error in detecting the delta T/D ratio (T/D ratio detected by the ATR Sensor is equal to or lower than the specified value).
    <Cause>
    A false detection may occur due to an electrostatic charge within the light-emitting/-receiving section of the black toner sensor [3], which is located in the area where it receives toner from the toner bottle leading in too much toner adhesion. Because of this, toner supplied to the black developing assembly becomes insufficient resulting in an error.
    After replacing the Toner Feed Assembly, please review the additional steps to perform on page 8 of 8.

    SEE PDF>>>>TP11.pdf

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  2. #2
    Service Manager 250+ Posts ernesto's Avatar
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    Re: imageRUNNER ADVANCE C2030/C2020-Prevent E020-0360/ E020-0391/ E020-03b1

    if you are in hurry you can use this tool of the irc2380i which is in the front of door to clean the toner sensor of imageRUNNER ADVANCE C2030/C2020 and after it you can do the adjust. you only have to take out the bottle of toner and cleaning the sensor with the irc2380i tool
    FC6-9565-000 1 ARM, CLEANING
    FL2-4425-000 1 CLEANING PAD UNIT


  3. #3
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    Re: imageRUNNER ADVANCE C2030/C2020-Prevent E020-0360/ E020-0391/ E020-03b1

    Quote Originally Posted by ernesto View Post
    if you are in hurry you can use this tool of the irc2380i which is in the front of door to clean the toner sensor of imageRUNNER ADVANCE C2030/C2020 and after it you can do the adjust. you only have to take out the bottle of toner and cleaning the sensor with the irc2380i tool
    FC6-9565-000 1 ARM, CLEANING
    FL2-4425-000 1 CLEANING PAD UNIT
    Interesting

    einstein.jpg

    <----- Click on Kudos star 2 say Thanks




    A little knowledge is a dangerous thing





  4. #4
    Service Manager 250+ Posts
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    Re: imageRUNNER ADVANCE C2030/C2020-Prevent E020-0360/ E020-0391/ E020-03b1

    Yeah good tip with the 2380i cleaner; when I had this error I had to swap out the feed unit, I hope you dont have to, not fun.....

    V


  5. #5
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    Re: imageRUNNER ADVANCE C2030/C2020-Prevent E020-0360/ E020-0391/ E020-03b1

    Hello

    I have had another 2020i submit this error.

    I ran through the Canon Tech Bulletin and I will be swapping the BK toner hopper over later today.

    In the meantime I loaned them a similar machine, guess what same error, scratching my head....

    I swapped over the drums and ITB; went to SM - Copier / Function / Install supply BK

    My question is regarding the DENS voltages, the BK is still high 3.5v in SM

    I did notice as well a thin film of white substance, I assumed it was coming off the cleaning blade, like patting powder.

    Can the drum be damaged due to toner starvation from a potential faulty hooper?

    Can anyone recommend my next step, clear DCON, resubmit settings / autograd?

    Cheers

    Vamoursly


  6. #6
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    Re: imageRUNNER ADVANCE C2030/C2020-Prevent E020-0360/ E020-0391/ E020-03b1

    Quote Originally Posted by vamoursly View Post
    Hello

    I have had another 2020i submit this error.

    I ran through the Canon Tech Bulletin and I will be swapping the BK toner hopper over later today.

    In the meantime I loaned them a similar machine, guess what same error, scratching my head....

    I swapped over the drums and ITB; went to SM - Copier / Function / Install supply BK

    My question is regarding the DENS voltages, the BK is still high 3.5v in SM

    I did notice as well a thin film of white substance, I assumed it was coming off the cleaning blade, like patting powder.

    Can the drum be damaged due to toner starvation from a potential faulty hooper?

    Can anyone recommend my next step, clear DCON, resubmit settings / autograd?

    Cheers

    Vamoursly
    -------------------------------------------------
    imageRUNNER ADVANCE C2020 / C2030

    When installing a new drum or developer assembly you need to run "ITB-Drum" under user setting.
    To run the user mode go into setting and registration / adjust maintenance / itb-drum.

    see below

    There is a user mode that is to be used after replacing the drum units on these machine. To see the user mode you first must enable it in service mode.
    Step one: In service mode change Copier / Option / Display SW / ITB-DSP set to =1
    Step two: Go into setting and registration / adjust maintenance / ITB-drum

    imageRUNNER ADVANCE displays an E020-0360 at power on.

    the contact for the black developer may be bent, this causes a poor connection between the black developer and the DC controller. The part number for the contact is FM3-8111-000. See the following photo of the damaged developer contact.
    36013.jpg


    CANON Pub 4/2013
    imageRUNNER ADVANCE C2020 / C2030

    The E020-0360 error code came up after the black drum was replaced. Installed the old drum and the error remained. This code is for a failed ATR Patch or Patch Sensor error. The Patch Sensor, ITB, and the black drum was replaced. DC-CON was cleared and the laser dust glass was cleaned. The bias tabs were checked and all looked good. The new style hopper was already installed.



    Workaround :
    In this case replacing the Laser Scanner Unit FM3-8074-000 resolved the issue.

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  7. #7
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    Re: imageRUNNER ADVANCE C2030/C2020-Prevent E020-0360/ E020-0391/ E020-03b1

    Hello

    As always thanks for the help, gotta say not a fan of this early model.

    I updated the firmware to the latest version, give pretty much everything a clean; those laser glass positioning are a really poor design.

    I followed TP11 and ended up installing a new drum, using the correct procedures outlined in SM, the DENS voltage are pretty close to 0 now

    Hopefully that will resolve this issue, just got to replace the other toner hopper on my spare machine..........

    Once again thanks

    Vamoursly


  8. #8
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    Re: imageRUNNER ADVANCE C2030/C2020-Prevent E020-0360/ E020-0391/ E020-03b1

    Quote Originally Posted by vamoursly View Post
    Hello

    As always thanks for the help, gotta say not a fan of this early model.

    I updated the firmware to the latest version, give pretty much everything a clean; those laser glass positioning are a really poor design.

    I followed TP11 and ended up installing a new drum, using the correct procedures outlined in SM, the DENS voltage are pretty close to 0 now

    Hopefully that will resolve this issue, just got to replace the other toner hopper on my spare machine..........

    Once again thanks

    Vamoursly
    =======================


    another wonderful CANON Rush Job to the Market

    good luck
    kudos.jpg

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  9. #9
    Senior Tech 100+ Posts bipc's Avatar
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    Re: -Prevent E020-0360/ E020-0391/ E020-03b1

    i believe that the second 20 in the "imageRUNNER ADVANCE C2020" name comes from that line of errors, they seem endemic

    Life is a learning continuum...

  10. #10
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    Re: imageRUNNER ADVANCE C2030/C2020-Prevent E020-0360/ E020-0391/ E020-03b1

    Is there a similar fix to this on the 5030i?


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