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  1. #41
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    Re: Canon ir 4570,problem with SMTP scanning

    it is not the remote host , i have run smtp diagnostics, the remote end needs authentication, i enter and it works port 25

    so its the scanner - reset it back to port 25

    entered smtp addres exactly as pc test suite
    entered same email address and password for authentication

    no go do these copiers not authenticate?

  2. #42
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    Re: Canon ir 4570,problem with SMTP scanning

    so i need an smtp host that does not require any authentication , please PM me if you can help here

    i send v limited traffic. Peter

  3. #43
    Service Manager 10,000+ Posts
    Canon ir 4570,problem with SMTP scanning

    teckat's Avatar
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    Re: Canon ir 4570,problem with SMTP scanning

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  4. #44
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    Re: Canon ir 4570,problem with SMTP scanning

    Ok loaded smtp diagnositics on a laptop, took over the ip addres and physical port, can send to smtp2go but only if i have auth enabled....

    next step is to put wireshark on my POS canon (never had a xerox issue like this)

    is there some special secret squirrel sw setting to enable scan to email on a canon

    i can ping ip address off site, i can print, also if i try to scan to pdf I only get jpeg in the mailbox what is with that???

    I have to say that these canons are a job for life, no one who isnt a canon guild member has a chance.....

    HELP

  5. #45
    Senior Tech 250+ Posts
    Canon ir 4570,problem with SMTP scanning

    Toner Boy's Avatar
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    Re: Canon ir 4570,problem with SMTP scanning

    After a power outage an iR8070 lost its ability to send out via email. After checking all references to this post we checked the SMTPTX setting in Service Mode 2. It had jumped from port 25 to port 26. Reset it to port 25 and problem solved. Thanks to all who contributed to this thread for the help in fixing our issue.

  6. #46
    Field Supervisor 500+ Posts
    Canon ir 4570,problem with SMTP scanning

    Simons's Avatar
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    Re: Canon ir 4570,problem with SMTP scanning

    ports , DNS, email server, email and password , and authenticate or no authenticate are the major players. Its not the Canon.

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