reynolds and reynolds car dealership software

[charm5496]

Can u save this three page B&W form as a different file ?

basically the employee enters all the customer info into the software program at the PC when a car is being dropped off for service they hit execute and then the form fields are filled in and printed onto the forms.
we are possibly going there in the morning to try the fiery. I will update when we have more information.

[charm5496]

Most color printers and MFPs, when they see any print job that doesn't have the appropriate black and white or greyscale command in it, will assume that the job is color, even if it contains no color data. I see this a lot when a mainframe tries to print without using the correct driver or with no driver at all. The job prints, but is counted as a color click.

You would need to find out what this command is, and insert it into the print data stream.

One way to do that is to set up a PC with the "Generic" print driver and share it. This driver will allow you to to prepend or append nearly any command(s) you want, even ones containing the "Escape" character.

Unfortunatley we don't have any access to the driver, but will look into where the data goes when the employee sends the data to print. From what we can tell the data goes to a server that is controlled by Reynolds and Reynolds.

[LA TECH]

we have a big dealership that we replaced the lexmarks with the kyocera printers and they are working as a charm kyocera came up with a solution for us that will accept the reynolds software commands, ask canon if they can do something about it

[charm5496]

we have a big dealership that we replaced the lexmarks with the kyocera printers and they are working as a charm kyocera came up with a solution for us that will accept the reynolds software commands, ask canon if they can do something about it

Which Kyocera models are you using? Any of them color?
We have the software printing correctly, It is just the B/W printing as a color page being the biggest issue at this point. Another tech went out on Friday so I will find out how things went when I get to the office in the AM. Thanks for your repsonse.