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  1. #1
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    canon ir3570 rui problem

    i have a ir3570 with rui installed, turned on but i get the following message everytime i try to access it online, any ideas? here is the message
    Secure Connection Failed

    Secure Connection Failed







    An error occurred during a connection to 192.168.1.162.

    Cannot communicate securely with peer: no common encryption algorithm(s).

    (Error code: ssl_error_no_cypher_overlap)






    The page you are trying to view can not be shown because the authenticity of the received data could not be verified.
    Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.


  2. #2
    Field Supervisor 500+ Posts
    canon ir3570 rui problem

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    Re: canon ir3570 rui problem

    Do you have "Secure Print" from uniFlow ?

    Looks like the copier is trying to access the server and it can not.


  3. #3
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    Re: canon ir3570 rui problem

    Quote Originally Posted by V-P View Post
    Do you have "Secure Print" from uniFlow ?

    Looks like the copier is trying to access the server and it can not.
    no i dont, it has to be a machine setting because we use this laptop for testing all the machines that come through here and i have never seen this issue with an rui before. i am not sure if there is something i am missing like a setting in the machine or what? when we got this machine it had never been connected as a printer so we updated the software and installed the ip addy....... on and on...... it prints scans scans to email but no rui


  4. #4
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    Re: canon ir3570 rui problem

    Hi, etc

    Just a thought, Any chance that the copier's settings has SSL ON for http access?


  5. #5
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    Re: canon ir3570 rui problem

    fixed, flashed firmware again, then changed ip address and that worked, i get a message that it is a non secure site and questions whether i want to go there but i allow the permission to access the site and the rui comes right up


  6. #6
    Lead Service Technician 1,000+ Posts mrfixit51's Avatar
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    Re: canon ir3570 rui problem

    Quote Originally Posted by etc View Post
    fixed, flashed firmware again, then changed ip address and that worked
    I thought a fresh coat of software might be your best bet, and I see you discovered it before I even had a chance to read the posts...

    When in doubt, flash to the latest software levels and start clean...

    "Once a King, always a King, but once a Knight is enough!"

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