IPF 8300

[Emtri]

Brand new machine 3 prints later we got code 03130031-2F25
Does anybody know what this is?

Thanks

[zoraldinho]

Hardware error.
03130031-2F25
Turn off printer,
wait, then
turn on again.

Carriage motor HP not detectable
Detected only for the wide format.
For the narrow format, the
carriage motor HP can be
detected when the carriage hits
the wall in a full scan following the
detection of the HP.

Wide format: Check the
CHRP sensor in IO mode
and go to ★2F26 (P3-4).
Narrow format: Go to ★
2F26 (P3-4).
<Supplement>
・If the motor could not be
run at all:
A. A mechanical load error
may be suspected.
B. The motor or drive
circuit may be at fault.
・If the carriage has
resulted in an error after
moving at a constant
speed:
A. The CRHP sensor may
be at fault.
・If the carriage has run
more or less out of
control and resulted in an
error:
A. The encoder sensor
may be at fault.

[Emtri]

Thanks for the quick response.
How do I enter the IO mode?

[zoraldinho]

Thanks for the quick response.
How do I enter the IO mode?

You can't.Call canon trained tech.It's new machine!