IR-C3200 Boot-up error: E000004-0003

[dada2199]

The sensor on the left hand "drawer" (where the paper exits the printer) had popped off during routine maintenance. We popped it back in, closed the side, booted up and got this error.

After 15 seconds, the screen goes black. Turn off, turn on, same issue.

I did some searching and OTHER Canon printer threads said it's some sort of short circuit. I checked the sensor, it was popped out again, so I popped it back in, same problem.

I went to service menu, Copier -> Function -> Clear.

When I tap [ERR] OK, nothing seems to happen.

Anyone have an idea what we might have broken? Is it a part I can easily buy and replace, or is this thing toast and ready for the trash?

Located in Chicago near downtown if any techs want a stab at it.

[dada2199]

Re: IR-C3200 Boot-up error: E000004-0003

Seems like we blew a PCB of some sort -- there's a touch of electric "ozone" smell, ugh. Not looking forward to having to replace it, from what I remember a few years back, these PCBs are a pain to replace and cost more than the printer does used.

If anyone has any tricks, let me know!

[teckat]

Re: IR-C3200 Boot-up error: E000004-0003

The sensor on the left hand "drawer" (where the paper exits the printer) had popped off during routine maintenance. We popped it back in, closed the side, booted up and got this error.

After 15 seconds, the screen goes black. Turn off, turn on, same issue.

I did some searching and OTHER Canon printer threads said it's some sort of short circuit. I checked the sensor, it was popped out again, so I popped it back in, same problem.

I went to service menu, Copier -> Function -> Clear.

When I tap [ERR] OK, nothing seems to happen.

Anyone have an idea what we might have broken? Is it a part I can easily buy and replace, or is this thing toast and ready for the trash?

Located in Chicago near downtown if any techs want a stab at it.

this ERROR is not cleared in service mode
E004-0003 =protective circuit fault in fixing unit
A short circuit of the temperature detecting thermistor inside the non-contact thermistor is detected for 500 msec continuously.
First make sure u don't have paper wrapped around the fuser roller
Then>>>>>>>>>>>>>>
This is what u have to do>>>
u better call for a tech to take out the Vertical Unit/ it's a little tricky- upper left sensor can be damaged in process
click on pics to enlarge>>
that FIX DRAW MIDDLE SENSOR IN BETWEEN SWITCHES NEEDS TO BE CLEANED/or Replaced
iR3200 Fuser Switches.JPG

Copy of DoorSw_1.jpgCopy of DoorSw_2.jpgCopy of DoorSw_3.jpgCopy of DoorSw_4.jpgCopy of DoorSw_5.jpgCopy of DoorSw_6.jpgCopy of DoorSw_7.jpgDoorSw_8.jpg

[dada2199]

Re: IR-C3200 Boot-up error: E000004-0003

This is beautiful, I owe you a Paypal of some amount for sure.

Ok, we pulled it all apart, and the sensor that fell apart is the sensor that tells if the top door is open or closed. So we cleaned that one out and I'm re-assembling it now to test.

As for clearing the error, when I go to the tech menu and COPIER -> FUNCTION -> CLEAN -> ERR do I need to do anything else there? Just click ERR then OK?

[teckat]

Re: IR-C3200 Boot-up error: E000004-0003

Seems like we blew a PCB of some sort -- there's a touch of electric "ozone" smell, ugh. Not looking forward to having to replace it, from what I remember a few years back, these PCBs are a pain to replace and cost more than the printer does used.

If anyone has any tricks, let me know!

no tricks here> see my above post/

[dada2199]

Re: IR-C3200 Boot-up error: E000004-0003

I checked the switches and they're actuating just fine. The vertical unit was a breeze to remove with the help of an employee who is already very good with repairing electronics.

We re-assembled everything and the same error came up.

Where can we purchase new sensors, and do you have a part number by chance?

THANKS!

[dada2199]

Re: IR-C3200 Boot-up error: E000004-0003

no tricks here> see my above post/

Yup, we tried that, cleaned it out as best as we could, but I'll just buy the sensors if I can source them and replace them. Disassembly and re-assembly was VERY easy (but I don't recommend newbies do it). I've spent 10+ years repairing HP DesignJets so I'm really careful inside of these color copiers, too.

[dada2199]

Re: IR-C3200 Boot-up error: E000004-0003

This is the piece that popped off the vertical door: http://www.precisionroller.com/sensors-for-canon-imagerunner-c3200/details_21306.html

We reseated it. I will also want to replace the various other sensors, so I'm checking that website now to see if I can figure out what to order!

[teckat]

Re: IR-C3200 Boot-up error: E000004-0003

This is the piece that popped off the vertical door: http://www.precisionroller.com/sensors-for-canon-imagerunner-c3200/details_21306.html

We reseated it. I will also want to replace the various other sensors, so I'm checking that website now to see if I can figure out what to order!

see this PDF>>>iR3200_Sensors-.pdf

PS5 is dirty or has malfunctioned, or if MSW5 and MSW6
(fixing/feeding unit open/closed switches) are not actuating properly,

when the fix unit is closed/pushed in-both ms>switches must close at the same time + the middle sensor has to be blocked to prevent the code
check for a crack on that plastic extender fuser connector

Check if 5v is missing on connectors J64 pin 5 (DC Controller Supply) and J68 pin 3 Duplex Driver PCB.
if not------Replaced the DC Fuse PCB (FG3-3020-000)and Duplex Driver PCB(FG6-9671-000).
Sometimes this Duplex driver pcb fries the 5v Fuse on Fuse Pcb.

[dada2199]

Re: IR-C3200 Boot-up error: E000004-0003

I should note that this error happened when we had a paper jam. When I removed the paper jam, that's when the vertical door sensor popped off. When we put it back in and closed the door, it popped off again and that's when the error happened.

Both MS switches actuate at exactly the same time (sounds like ONE click, but if I do the individually they each do click). Also, the middle sensor blocker DOES block the sensor properly. I don't see any cracks at all.

I don't see any cracks on the plastic extender fuser connector -- looks and feels pretty solid!

I'll order the DC Fuser PCB: FG3-3020-000 and Duplex Driver PCB FG6-9671-000 after I check for 5V tomorrow (I don't have my voltage meter handy today).

I appreciate your help Teckat! Hopefully I can get this printer operational by Tuesday, I have a ton of jobs due Wednesday, ugh. I don't want to have to spend another $1500 buying another refurb -- so I'm willing to swap parts until I get it right!

I'll report back tomorrow once I get a volt meter hooked up.

[teckat]

Re: IR-C3200 Boot-up error: E000004-0003

vertical door sensor pop off-

that means one of the legs on bottom of sensor is broken

[chrisb]

Re: IR-C3200 Boot-up error: E000004-0003

First after clearing the error, you must restart the device. second I would guess that you blew a fuse on the DC Fuser PCB: FG3-3020-000. This should solve your issue.

[teckat]

Re: IR-C3200 Boot-up error: E000004-0003

First after clearing the error, you must restart the device. second I would guess that you blew a fuse on the DC Fuser PCB: FG3-3020-000. This should solve your issue.

there is no ERROR clear for E004

some blown fuses on this board don't pop error codes-

what happens to some fuses is u have a drop of voltage across the fuse-
they test good across/ but the voltage is cut in half /
example is- especially the DUPLEX voltage fuse- the Duplex driver causes the fuse to over load from 5v to 3.3v

[dada2199]

Re: IR-C3200 Boot-up error: E000004-0003

I'm finally back at the shop after a long travel trip -- thanks for the follow-ups, we're going back in to try to diagnose the issue.

What's the best way to get at the PCB to test for a blown/bad fuse? Any photos handy?

[teckat]

Re: IR-C3200 Boot-up error: E000004-0003

I'm finally back at the shop after a long travel trip -- thanks for the follow-ups, we're going back in to try to diagnose the issue.

What's the best way to get at the PCB to test for a blown/bad fuse? Any photos handy?

the Fuses on this board are difficult to check- when fuse board is removed & they are tested to 0 out- meaning they test good and not open> that does not mean the correct voltage is being passed thru the Fuse-
one example is> Fuse can be rated for 5v and only be passing 3v - this happens a lot with the duplex driver on two sided to two sides jam issues-
It' a slight over heating issue on effected pcb's that cause the low voltage across the fuses> most don't throw error codes/ most are jam related issues

The Fuse board is cheap/ I always have one or two at nearby account to grab and replace

New DC Fuse PCB Assembly FG3-2337-030
CLICK ON PIC -for better view
FUSE PCB.jpgSEE THIS PDF>>>iR3200 DC FUSE checks_Product.pdf