Originally Posted by
copicatt
Customer called with jam they couldnt find. Upon arrival.....I couldnt either. False jam, points to area 1,2, and 3, which is everywhere. Went to service mode to do a sensor test per the manual. For some reason, it does not list these sensors and cant print out a jam report of course, which is pretty silly in itself because it wont work. Duh! There are only 3 jam sensors: cassette retry, registration, and delivery. All are free from obstruction and the flags are wirking corectly. I blew them out, but no luck. How do I pinpoint the sensor? I reseated all connections on dc controller also. This happened after removing an adf jam, which is strange. Adf is still working because they can send faxes still, but cant print out what is received. Anyone had this problem. I am using an ir2000 manual.????
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