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  1. #11
    Service Manager 10,000+ Posts
    Phantom paper jam in ir3100

    teckat's Avatar
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    Re: Phantom paper jam in ir3100

    Quote Originally Posted by Penelope Wakeham View Post
    Hi,
    Thanks for that. I was thinking it had more to do with the weight of the paper. I tried some 150g silk after I got it to run clear but it went right back to streaky.
    I guess it's the coating. Anyway, I've told my friend that I can't do it.

    I will have to clean its insides again and waste a load of paper. But I wont run silk again!

    Regards, Penelope

    PS. Is that Optimus Prime?

    Canon Copier Media Guide

    Media Guide_iR-iRC-iRAD-CLC-imagePress.pdf
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  2. #12
    Artist 50+ Posts Penelope Wakeham's Avatar
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    Re: Phantom paper jam in ir3100

    Charm5496,

    Mine too - and he's 37 this Christmas! Second time around for him.

    While you're here and before I close this thread, I have been told by a Xerox man that I could still have paper rolled up inside the machine and it's that, that's causing the streaks.
    Do you think it is feasible to have a whole sheet of A3 170g tucked away somewhere inside and it still operate? Can't see it myself but as said I'm no tech.
    I'd be grateful for your opinion before I call an engineer to take it to bits.
    Regards,
    Penelope
    "If you don't look at what you did before, you do the same shit all over"
    The Wire, 3rd series, episode 1

  3. #13
    Service Manager 1,000+ Posts
    Phantom paper jam in ir3100

    charm5496's Avatar
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    Re: Phantom paper jam in ir3100

    if you can scan in a sample of the streaks it would allow us to see what you are dealing with and give a better opinion. I doubt an entire sheet is caught in the machine unless it is wrapped around the fixing roller, but you would be able to see that
    Accidents don't just happen. They must be carelessly planned.

  4. #14
    Artist 50+ Posts Penelope Wakeham's Avatar
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    Re: Phantom paper jam in ir3100

    I've included 3 scans to show the streaks are not always in the same place. 1 & 2 have grey lines on the outside white paper. Number 3 was after running through a scan of a white sheet. No marks on the outside white but still streaky.

    I didn't get any parts or bits of paper so if there is something in there it is a whole A3 sheet.

    Regards,
    Penelope
    Attached Files Attached Files
    "If you don't look at what you did before, you do the same shit all over"
    The Wire, 3rd series, episode 1

  5. #15
    Service Manager 2,500+ Posts
    Phantom paper jam in ir3100

    skynet's Avatar
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    Re: Phantom paper jam in ir3100

    Penelope were you getting the streaks before the paper jam?

    To me it looks like transfer cleaning blade or drum.

  6. #16
    Service Manager 1,000+ Posts
    Phantom paper jam in ir3100

    charm5496's Avatar
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    Re: Phantom paper jam in ir3100

    Are the streaks getting better or worse as you run more pages? If the prints are getting better I would run some plain 11x17 paper with a good amount of each color on there. If you know how to get into service mode I would have you run test prints and see if the streaks go away on there own.

    You have nothing dragging across the image so I doubt paper is in there, but it looks like you have dirt on your drum, ITB or developer units. Running some pages might help work that debris out of the image formation area.
    Accidents don't just happen. They must be carelessly planned.

  7. #17
    Service Manager 10,000+ Posts
    Phantom paper jam in ir3100

    teckat's Avatar
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    Re: Phantom paper jam in ir3100

    Not a paper dragging or caught issue-------
    Issue is more likely from ITB
    stop the image on the Image Transfer Belt and inspect it.

    If the streaks are visible on the Image Transfer Belt, replace the Primary Transfer Roller.
    If the streaks are not visible on the Image Transfer Belt, replace the Secondary Transfer Roller.


    Note:
    also make a copy in B & W mode/ see if it is streaking on B & W image

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  8. #18
    teacher-guide-expert-guru 2,500+ Posts
    Phantom paper jam in ir3100

    zoraldinho's Avatar
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    Re: Phantom paper jam in ir3100

    My first opinion is:You are wery nice person.
    second opinion is: doesn't matter what exactly is your issue,because you can't resolve problem without technician.No hard feelings guys!

    Tips for Penelope:

    1.LIft the ADF,select copy function and select single colour.Print 4 single colour separate.

    Stripes in the same place-ITB cleaner
    stripes not in the same place:developers issue.
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  9. #19
    Artist 50+ Posts Penelope Wakeham's Avatar
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    Re: Phantom paper jam in ir3100

    Wow guys! What a response!

    Skynet - No, it was running rather well. Serves me right for trying to do a favour.

    Charm5496 - The streaks got better with copying a white sheet A3 (11x17) and in black and white but then returned to steaks when I used silk again.
    Could the dirt build up be the coating from the paper? I haven't used silk since you said not to - this is from before.
    I'm afraid I don't know how to use 'service mode' but willing to have a go. I will however do as you suggest.

    Teckat - Hi, good to hear from you. Succinct as ever!
    I don't think I will be able to inspect the ITB - unless I can find it in the service manual.
    Black and white seems okay strangely.

    Zoraldinho - Thank you for those few kind words. Do you mean print the same colour 4 times or 4 different colours? CMYK?

    To all: It will take me a while to work through your suggestions - primary job comes first. Post again at the weekend.

    Regards,
    Penelope
    "If you don't look at what you did before, you do the same shit all over"
    The Wire, 3rd series, episode 1

  10. #20
    teacher-guide-expert-guru 2,500+ Posts
    Phantom paper jam in ir3100

    zoraldinho's Avatar
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    Re: Phantom paper jam in ir3100

    CMYK of course.
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


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