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  1. #1
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    Canon IR 5000 & Network Scangear

    I have desktops and also a laptop successfully connecting to a Canon IR5000 copier and also scanning through the wireless network using network scangear 2.1.
    I recently setup a new laptop with both the Canon driver and scangear software but while I can get it to go through the copy process it will not scan through Adobe Acrobat 8 Pro - when I
    set up the scanner through the scangear tool it correctly identifies the scanner in "discover" and passes the scan test. However in Acrobat I get a message to the effect that Scangear is corrupt and that it is Acrobat will not recognize this.
    I have tried both uninstalling Acrobat and NSG but with no difference. The other computers are running the same versions of Windows, Acrobat and NSG. I do not think it is a netork problem as if I take the other laptop home (i.e., outside the office network AND the Canon copier I will just get a message scanner not found, but on the new laptop I get the same file corrupted etc message.
    Sorry if I have posted this to the wrong forum and if so please advise as to the most appropriate forum.
    Thanks


  2. #2
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    Re: Canon IR 5000 & Network Scangear

    SEARCH for files that are named autrans.dll

    NetworkScanGear uses it>
    it will cause a conflict if another program also uses this .dll file
    similar files are actually different files but in different locations.

    if u remove/
    rename the conflict>that program may not function /

    Possible Workaround if other program is needed-----
    By changing the path statement and putting the path for ScanGrear first both programs should work.

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
    Service Manager 250+ Posts
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    Re: Canon IR 5000 & Network Scangear

    What version of Windows is it?

    Though it may not be necessary for the version of Windows you are using I would recommend you use Network ScanGear v2.30. This new version is compatible with Windows 7 64-bit.

    This version works fine for me on both Win XP 32-bit and Win 7 64-bit (I haven't tried other Windows OSes).


  4. #4
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    Re: Canon IR 5000 & Network Scangear

    WinDriverMatrix Windows Drivers - Supported Device List read---------------WinDriverMatrix.pdf


    Utility - Supported Device List

    Network ScanGear
    Color Network ScanGear
    WIA Network ScanGear

    read-------------UtilityMatrix_10112011.pdf

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  5. #5
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    Re: Canon IR 5000 & Network Scangear

    Quote Originally Posted by teckat View Post
    SEARCH for files that are named autrans.dll

    NetworkScanGear uses it>
    it will cause a conflict if another program also uses this .dll file
    similar files are actually different files but in different locations.

    if u remove/
    rename the conflict>that program may not function /

    Possible Workaround if other program is needed-----
    By changing the path statement and putting the path for ScanGrear first both programs should work.
    nice information teckat!!!

    Accidents don't just happen. They must be carelessly planned.

  6. #6
    Service Manager 250+ Posts mramlawi's Avatar
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    Re: Canon IR 5000 & Network Scangear

    Thanks Teckat

    Distinguished road makes you jewel in rough

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