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  1. #1
    jnonkaew
    Guest

    e-maintenance E8000-0304

    Hello guy

    I've some issue about e-maintenance setup by EFI ImagePass Q1 connect to IRP C1.
    The machine can't go to UGW server
    messege in log show "Device is busy"

    and Error Code E8000 -0304

    Please Help?

    FYI

    Proxy = valid
    Certify = valid
    DNS = valid

    anythings else.


    Thank you !


  2. #2
    Service Manager 10,000+ Posts
    e-maintenance E8000-0304

    teckat's Avatar
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    Re: e-maintenance E8000-0304

    Quote Originally Posted by jnonkaew View Post
    Hello guy

    I've some issue about e-maintenance setup by EFI ImagePass Q1 connect to IRP C1.
    The machine can't go to UGW server
    messege in log show "Device is busy"

    and Error Code E8000 -0304

    Please Help?

    FYI

    Proxy = valid
    Certify = valid
    DNS = valid

    anythings else.


    Thank you !
    Network Settings in the Canon device must be properly configured with all of the following :

    - IP Address Settings (including the correct IP Address, Subnet Mask, and Gateway Address settings).
    - DNS Server Settings.
    - Proxy Settings (if necessary).
    - SNTP Settings. (can use TIME.NIST.GOV). Some customers such as hospitals, state/local or government agencies may have their own SNTP time servers and may not permit the use of other third party SNTP servers, in those cases ask the IT dept for the correct SNTP server to use within their organization.




    The imageRUNNER uses HTTPS / SSL (Secure Socket Layer) protocol to communicate with the UGW (Universal Gateway Server). The port number is 443. Verify that port 443 is not being filtered on the network (ex. Firewall).

    An imageRUNNER that is connected to a Fiery controller (ex. imagePASS), you will not need to complete any extra port configurations on the Fiery controller.

    To activate eRDS (on most supported models): 1. Enter Service Mode (press Additional Functions, 2 and 8 simultaneously, then Additional Functions).
    2. Select Copier > Function > Install.

    3. Set eRDS to 1, then press OK.

    Canon device, will only be collected by imageWARE Remote, when the following requirements are completed by the dealer: 1. The Canon device must be registered in imageWARE Remote (on the UGW - Universal Gateway Server).
    2. A successful COM-TEST must be performed from the Canon device at the customer site, in order to confirm that the device is properly able to access to the UGW server from the customer site.

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
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    Nov 2016
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    Re: e-maintenance E8000-0304

    bump


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