Thanks Thanks:  0
Likes Likes:  0
Dislikes Dislikes:  0
Results 1 to 4 of 4
  1. #1
    Senior Tech 250+ Posts delosangeles's Avatar
    Join Date
    May 2008
    Posts
    266
    Rep Power
    35

    "Insert the waste toner container" on COLOR IR C3380i

    Hello everyone

    We have a client with a IR C3380i displaying "insert the waste toner container" the client replaced the waste container with a new one but it did not clear the indicator so we were called out to services the machine. We replaced the Sensor unit part #FM2-3470 but it did not clear the indicator. So we are hoping for some input on the cause and solution to this problem. We work mostly on the the Ricoh line so we would be very grateful for any help and thank you all kindly in advance.
    Trade like a tiger sleep like a baby

  2. #2
    Trusted Tech 50+ Posts
    Join Date
    Apr 2011
    Location
    birmingham
    Posts
    53
    Rep Power
    27

    Re: "Insert the waste toner container" on COLOR IR C3380i

    try cleaning ps11 Waste toner container absent sensor.

    situated above the waste bottle.the waste bottle moves the flag that actions this sensor.

  3. #3
    Service Manager 10,000+ Posts
    "Insert the waste toner container" on COLOR IR C3380i

    teckat's Avatar
    Join Date
    Jan 2010
    Location
    VA
    Posts
    16,106
    Rep Power
    244

    Re: "Insert the waste toner container" on COLOR IR C3380i

    The waste toner bottle is detected by sensor PS11 and is located on the top of the waste toner auger.
    There is a spring loaded sleeve with a flag around the waste toner auger. When the bottle is present it will push the sleeve thereby unblocking PS11.
    When PS11 fails or is dirty, the message to insert the waste toner bottle will be displayed.

    To clean or replace PS11 the black hopper drive assembly must be removed, the procedure for removing the hopper drive assemblies can be found on page 10-21 of the service manual.

    Below is a picture of PS11 and the Flag on the spring loaded sleeve.
    IMG_7593[2].jpg
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  4. #4
    Senior Tech 250+ Posts delosangeles's Avatar
    Join Date
    May 2008
    Posts
    266
    Rep Power
    35

    Re: "Insert the waste toner container" on COLOR IR C3380i

    Thank you kindly for your time and attention. Have a great week

    Quote Originally Posted by teckat View Post
    The waste toner bottle is detected by sensor PS11 and is located on the top of the waste toner auger.
    There is a spring loaded sleeve with a flag around the waste toner auger. When the bottle is present it will push the sleeve thereby unblocking PS11.
    When PS11 fails or is dirty, the message to insert the waste toner bottle will be displayed.

    To clean or replace PS11 the black hopper drive assembly must be removed, the procedure for removing the hopper drive assemblies can be found on page 10-21 of the service manual.

    Below is a picture of PS11 and the Flag on the spring loaded sleeve.
    IMG_7593[2].jpg
    Trade like a tiger sleep like a baby

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here