have you ever check the remote UI on or off?
1. Add Func - system setting - remote UI on/off
2. You need to check your computer or try to use another computer to use this func.
You need to flash the copier with the latest firmware including the RUI. By doing both, it will make sure that the RUI is compatible with the system software version. You will need the latest firmware and the Canon service support tool. Connect a laptop to the copier via the parrellel or ethernet port, and download the software to the machine. The service manual will describe the process in detail.
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