canon 5045 e-mail issue

[dalecato]

When copier sends e-mail it shows on the system monitor that it was confirmed sent. The problem is no with an internal e-mail receives the e-mail. If you send an e-mail to any other domain they receive the e-mail.
Any ideas?

thanks,
Dale

[KL568]

When copier sends e-mail it shows on the system monitor that it was confirmed sent. The problem is no with an internal e-mail receives the e-mail. If you send an e-mail to any other domain they receive the e-mail.
Any ideas?

thanks,
Dale

Hi, Dale

just for clarity, the machine is within this company having email addresses "user@abc.com" Machine is able send to email like yahoo; gmail; hotmail or any but not to email address that within "abc.com"

Any chance that this company have some kind of anti-spam software in their mail server or email gateway to act as a security barrier?

[dalecato]

Hi, Dale

just for clarity, the machine is within this company having email addresses "user@abc.com" Machine is able send to email like yahoo; gmail; hotmail or any but not to email address that within "abc.com"

Any chance that this company have some kind of anti-spam software in their mail server or email gateway to act as a security barrier?

That is a good question. Your saying that on the receiving end that the e-mail serve is blocking the incoming e-mal messages. The problem is their getting e-mails from other locations. Why would it only block e-mails from their own domain?

[KL568]

Yes, their mail server might be filtering email based on certain rules set. There are a lot of "maybes" here, but so far have you tried changing machine's default "Subject" to something else. File name? Is the machine using a dummy email or valid email address within their domain?

Safest way is to work with their IT that is there any way to "whitelist" the email being send to their email server from the machine