Canon iR5570 Fax Kit

[yus]

i've already installed a fax unit to the machine. but when i try to fax a document, it'll continuously failed. i'd setting inside the service mode with my country code but it still can't go through. i also had replace the fax unit with another but still the same. anybody know what had cause this?

[zoraldinho]

Fax board model?

[yus]

Fax board model?

my modem board is FM2-2789,

[zoraldinho]

Do you have super G3 -R1?

In service mode, select FAX > Type > TYPE and make settings for country/region of the FAX board.This operation
enables the parameter settings suitable for communication specifications of each country/region.(When I
changed setting of it turn off/on the main power switch according to the shutdown sequence.)

Here, the minimum settings are made necessary for FAX communication.

Basic settings

Here, the minimum settings are made necessary for FAX communication.
- User telephone number
> [Communications Settings] > [Fax Settings] > [User Settings] > [Unit Telehone #] > Input fax number >
[OK]
- Types of telephone lines
> [Communications Settings] > [Fax Settings] > [User Settings] > [Tel Line Type] > Select the type of the line
> [OK]

Communication Test

Carry out a communications test to see if the fax functions of the machine operate as expected:
1) Bring up the Send screen on the control panel.
2) Send a test original to a party capable of a communication test, and check to see if the original is sent normally.
3) Send a text original from the other party, and check to see if the original is sent normally.

[Herrmann]

Check, if your customer uses VOIP; if so, disable ecm and try to lower the modem speed, in addition you can try to set the country settings to "other" to open the tolerance window as far as possible