We have a couple of hundred 5030i devices on our site here in the UK. They are all about 2 years old. In the last few months we have experienced a lot of jamming, and Canon's response is that it is due to humidity. This never really seems to stack up though, as often we have two printers next to each other, and one jams and one doesn't, and it doesn't really help us solve the problem either, as in many cases we are left with printers that barely work, and customers are losing faith in them. I'm beginning to wonder if this issue is more related to the age of the machines, as they seemed fine in the first year of use. Has anyone seen issues with these printers over time? Is the humidity response really likely to be the cause of all our jamming, or is this merely a fob off? The UK is not exactly a tropical country, and it doesn't feel particularly humid here, so i just wonder if this isn't the real cause. We are looking at buying some humidity detectors to gain an insight into whether humidity really is an issue or not. I'm also wondering about suggesting active replacement of the pickup and paper path rollers, are these included in the maintenance kits, and would replacing these be likely to help? Does anyone know what the intervals for replacing these are?
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