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  1. #1
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    Smile Help - Canon IR 3100CN Error Code E000020-0081

    Hi,

    Could anyone advise me what the above code means and if there is anything I can do to get the machine working again?

    Mant thanks

    Gemma


  2. #2
    Field Supervisor 500+ Posts


    Brian8506's Avatar
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    Re: Help - Canon IR 3100CN Error Code E000020-0081

    That code is a dirty sensor code. Sounds like you're an end user. You should call a tech. You may also need the drum replaced.


  3. #3
    Service Manager 250+ Posts lky1978's Avatar
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    bad box.


  4. #4
    Technician sx633's Avatar
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    Re: Help - Canon IR 3100CN Error Code E000020-0081

    Open the side door fully. From the front, take out the small black screw holding the black lever above the drum and rack the lever 45 degrees clockwise. Take out the 2 silver screws holding the drum in place. Remove the drum by pulling it out towards you. Inside above where the drum goes you should see a cream coloured plastic unit about 2 -3" long and that will have what looks like a small black window in the middle of it which will probably be covered in toner. Clean it ! That will probably fix it for the time being, until it gets dirty again. As previously stated you might need a new drum though. Check for a line along the drum, often referred to as a "burn mark". If the sensor is getting dirty repeatedly then new developer assemblies could be required as well as they leak toner when the starter gets old and worn.
    It could be an easy quick fix but to do it properly will be expensive. Better to get a new copier !


  5. #5
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    Re: Help - Canon IR 3100CN Error Code E000020-0081

    Not a machine for high blood pressure patients
    Quote Originally Posted by lky1978 View Post
    bad box.



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