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  1. #11
    Field Supervisor 500+ Posts
    iR ADV C7065 E025-0310

    Herrmann's Avatar
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    Re: iR ADV C7065 E025-0310

    We have several of these boxes out in the field, never had a stuck toner bottle.
    If sometimes you feel a little useless, offended and depressed always remember that you were once the fastest and most victorious sperm of hundreds of millions!

  2. #12
    Service Manager 1,000+ Posts vigour's Avatar
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    Re: iR ADV C7065 E025-0310

    TRy turning the white plastic crank clockwise first, then counter-clockwise. Don't be afraid to put some pressure on it. Try turning the bottle too.
    Once I had that problem, but I kept turning both ways, until I was about to get desperate, it suddenly popped out.

    That hopper takes way longer to replace than the black.

  3. #13
    Senior Tech 100+ Posts
    iR ADV C7065 E025-0310

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    Re: iR ADV C7065 E025-0310

    Ive already ordered the part and have time scheduled to repair this machine... i will work at it again before i start ripping everything apart but im concerned another bottle will just get stuck in their again later on. (also already tried working it out for about fifteen minutes.

    I will be sure to let everybody know how it goes.


    Quick 7055 question:

    Service Mode> Copier> Counter> DRBL-1> PT-DRM

    PT-DRM
    What the hell is it?
    My service manual says "NOT USED"

    But my counter says its at 134% life.

  4. #14
    Service Manager 1,000+ Posts vigour's Avatar
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    Re: iR ADV C7065 E025-0310

    Press the INFO button to see what PT-DRUM means.
    Older System software says NOT USED
    New software says Black Drum counter
    BUT there is still the original black drum counter D-Unit -K below the Y,M and C

    I suspect one is there for the whole unit, and the other for the drum ONLY, if it is made available.

    You have a chicken and egg situation, because the bottle comes out the front and the hopper comes out the back,
    I doubt you can pull the bottle through to the back while attached to the hopper..

    Just double checking -- Did you remove the cyan motor, so you can insert the white crank?
    I hope you are replacing fm3-9977 and not fm3-4716
    Last edited by vigour; 10-23-2012 at 12:16 AM.

  5. #15
    Senior Tech 100+ Posts
    iR ADV C7065 E025-0310

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    Re: iR ADV C7065 E025-0310

    Quote Originally Posted by vigour View Post

    Just double checking -- Did you remove the cyan motor, so you can insert the white crank?
    I hope you are replacing fm3-9977 and not fm3-4716
    Yes i did.

    and yes i am replacing just the FM3-4716... why?

  6. #16
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    Re: iR ADV C7065 E025-0310

    i have had an e025-XXXX on that box and the worst that may have happened which is somewhat common in higher count units is that the gear for one or all of the toner hoppers is fractured. this is not a fun thing to fix.

  7. #17
    theGate
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    Re: iR ADV C7065 E025-0310

    hello

    whats the end of the story

    I have the same problem with cyan on canon c7065
    I cant open the front door and a I have an error code E000025-0310

    Do I need to change the module that drive all color ?
    thanks
    theGate

  8. #18
    Service Manager 1,000+ Posts vigour's Avatar
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    Re: iR ADV C7065 E025-0310

    There is now a mod to extend the link shaft which pushes the door open FC0-2320
    The door will not open if there is an error code.
    you have to crank it out from the back, with the supplied white handle.

    E025-0310 is usually caused by bad or soiled sensors on the cyan hopper.
    The only way to get to them is to remove all hoppers.

  9. #19
    Service Manager 1,000+ Posts vigour's Avatar
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    Re: iR ADV C7065 E025-0310

    Adding to the above.
    A broken one way gear will also cause that code

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