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  1. #1
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    Scan to email issues Canon 1025if

    Can someone please check my settings? I'm getting a NG #801 error


    SMTP Receive - off
    POP - off

    Pop authentication before send - off
    SMTP Authentication - On

    SMTP server - smtp.gmail.com
    email addresss -

    pop server - pop.gmail.com
    pop address - pop.gmail.com

    I've changed the smtp sending port to 587
    E


  2. #2
    Service Manager 10,000+ Posts
    Scan to email issues Canon 1025if

    teckat's Avatar
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    Re: Scan to email issues Canon 1025if

    Quote Originally Posted by rrmkru View Post
    Can someone please check my settings? I'm getting a NG #801 error


    SMTP Receive - off
    POP - off

    Pop authentication before send - off
    SMTP Authentication - On

    SMTP server - smtp.gmail.com
    email addresss -

    pop server - pop.gmail.com
    pop address - pop.gmail.com

    I've changed the smtp sending port to 587
    E


    Firewall


    1. Verify the username/password entered at the device when performing the job is correct.

    2. Verify the user has write access to the share to which the file is being sent.

    3. Verify there is no disk quota conflict on the Windows server. Disk quotas are used to limit the amount of disk space a user may have. If the user has reached their disk quota the operating system will reject the file even though criteria 1 and 2 above have been met.

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
    Technician
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    Re: Scan to email issues Canon 1025if

    Make sure all your IP setting is correct especially the Gateway n DNS IP
    Hopefully some snapshot here will help~~photo 1.jpgphoto 2.JPGphoto 3.jpg


  4. #4
    jputra
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    Re: Scan to email issues Canon 1025if

    What program are those screen shots from?

    I need to configure my 1025if for network scanning and also scan-to-email functionality, and I have not had much success.


  5. #5
    Service Manager 10,000+ Posts
    Scan to email issues Canon 1025if

    teckat's Avatar
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    Re: Scan to email issues Canon 1025if

    Quote Originally Posted by jputra View Post
    What program are those screen shots from?

    I need to configure my 1025if for network scanning and also scan-to-email functionality, and I have not had much success.
    iR1024_STARTER_ENG_R.pdf

    iR1025_series_brochure.pdf

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  6. #6
    Trusted Tech 50+ Posts
    Scan to email issues Canon 1025if

    RollingROARANDA's Avatar
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    Re: Scan to email issues Canon 1025if

    Quote Originally Posted by rrmkru View Post
    Can someone please check my settings? I'm getting a NG #801 error


    SMTP Receive - off
    POP - off

    Pop authentication before send - off
    SMTP Authentication - On

    SMTP server - smtp.gmail.com
    email addresss -

    pop server - pop.gmail.com
    pop address - pop.gmail.com

    I've changed the smtp sending port to 587
    E

    1. Theres one more port; 465

    465 = SSL

    587= SSL\TLS

    (Sound off if Im wrong guys, Im here to learn..)

    2. verify Username/password to email account (used for MFP SMTP authentication) has no clerical error...

    3. If the MFP supports the encryption types on the server side..


    Also, I've seen some devices that wont let you scan when, for example, a 1and1 hosted email account is set for the copier's SMTP Authentication, and you want to scan to a user's gmail account instead of their company 1and1 account.. Lastly, if the network condition is horrible and DNS cannot be easily resolved, I go to a command prompt, ping "smtp.yourmailserver.com" and record the IP address, then plug it in the MFP for server address.

    Just a humble opinion mind you, Ive never touched one of those models..

    Last edited by RollingROARANDA; 12-09-2012 at 02:45 AM. Reason: Clarification

  7. #7
    Service Manager 10,000+ Posts
    Scan to email issues Canon 1025if

    teckat's Avatar
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    Re: Scan to email issues Canon 1025if

    Gmail


    The following are the Gmail SMTP server and port settings for sending emails through Gmail from any email client program:


    • Under Outgoing mail, set Gmail SMTP server address as smtp.gmail.com.
    • Configure Gmail SMTP user name as: your full Gmail address (including @gmail.com) Google Apps users may have to enter username@your_domain.com.
    • Configure Gmail SMTP password as: Your Gmail password.
    • Configure Gmail SMTP port as: 465 or 587.
    • Configure Gmail SMTP TLS/SSL required as: yes.


    If you tried configuring your SMTP server on port 465 (with SSL) and port 587 (with TLS), but are still having trouble sending emails, try configuring the SMTP server to use port 25 (with SSL). But make sure SSL is active for SMTP in your email client. Also ensure “allow authentication” is active for the SMTP server in your email client.
    Before using your Gmail Account as your SMTP server, make sure that you have enabled Gmail POP3 or Gmail IMAP through settings in your Gmail Account.



    http://techblissonline.com/troubleshoot-gmail-smtp-server-connection/


    ------------------------------------------------------------------------------------------------

    Gmail service providers require email clients (for example Outlook Express) to authenticate via SMTP port 465 with secure communication (SSL).

    The issue is when the exact same configuration information is transferred from email clients to Canon devices, customers cannot send email. The result is error code #839.
    The reason for this is >>>>>>>>>>
    Canon devices do not work when port 465 is used for SMTP transmission.

    Port 587 has to be configured on the machine for send via e-mail to work.

    To resolve the issue, SMTPTXPN option has to be changed in Service Mode level 2 to 587 and Canon devices must be configured to authenticate via SMTP with SSL enabled.
    - Access Service Mode level 1 by pressing Additional Functions, - 2 and 8
    - Access Service Mode Level 2 by pressing Additional Functions - Additional Functions - 2.
    - Once you are in Service Mode level 2, select Copier > Option > Body > SMTPTXPN, enter 587
    - Select OK and recycle the machine to apply the change.

    After machine recycle, select Additional Functions > System Settings > Network Settings > Email/I-Fax.
    - Depending on which service providers you have, enter smtp.att.yahoo.com or smtp.gmail.com for SMTP server
    - Enter a valid user e-mail account for E-mail Address.
    - Select Authent./Encryption > SMTP Authentication (SMTP AUTH) - On
    - Set Allow SSL (SMTP Send) On.
    - Select OK to apply the changes.
    - Access Network Settings and make sure IP address, Gateway, DNS settings are correctly entered. (These information can be obtained by using a customer's networked PC nearby, access the command line, enter ipconfig /all.)
    - Restart the Canon device and start sending e-mail once it is Idle.

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  8. #8
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
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    Re: Scan to email issues Canon 1025if

    I did not think the 1025 supported ssl. If it does not then it will not work with gmail.

    And Star Trek was just a tv show...yeah right!

  9. #9
    Service Manager 10,000+ Posts
    Scan to email issues Canon 1025if

    teckat's Avatar
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    Re: Scan to email issues Canon 1025if

    SSL

    on the imageRUNNER 2016i / 2020i / 2018i / 2022i / 2025i / 2030i /1023iF / 1025iF

    These models do not have the option to Allow SSL for sending and receiving email.

    You can use SMTP or POP authentication but not SSL

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  10. #10
    Trusted Tech 50+ Posts
    Scan to email issues Canon 1025if

    RollingROARANDA's Avatar
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    Re: Scan to email issues Canon 1025if

    Quote Originally Posted by teckat View Post
    SSL

    on the imageRUNNER 2016i / 2020i / 2018i / 2022i / 2025i / 2030i /1023iF / 1025iF

    These models do not have the option to Allow SSL for sending and receiving email.

    You can use SMTP or POP authentication but not SSL
    While I have you here I gotta ask my n00b question.. Here goes..

    A workaround could be a virtual smtp relay setup from IIS on Windows Xp machine, given that the MFP is pointing to the PC as it's SMTP server, and that the relay is configured such that it will take the message from said MFP and pass it to the gmail server.. I dont like this method since it is not ideal in every situation ( haven't seen it done in Windows 7, requires the customer to have Windows install disc ( I have a Dell OEM XP cd with sp3 slipstreamed in there, but Im worried about licensing and liability issues)


    My question: IS there a better method for this protocol-negotiation fix, besides me saying "Your machine you just bought cant do this.."

    As you can see, Im new to the industry, and Im receptive to new and fresh ideas..

    Last edited by RollingROARANDA; 12-09-2012 at 05:12 PM. Reason: clarification

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