It usually starts from poor designing/manufacturing , it continues with selling (underselling would be a better term) the wrong product to the wrong environment, and it ends by holding the tech responsible.
It usually starts from poor designing/manufacturing , it continues with selling (underselling would be a better term) the wrong product to the wrong environment, and it ends by holding the tech responsible.
I had the exact same thing happen to me on Friday, machine was working fine (except for magenta background) so I replaced the magenta drum then it starts throwing E020 error, cleaned the patch sensor, fitted the old Mag drum back still the same.
I updated the firmware & cleaned the dust glass/laser glass & the error went away.
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
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Customers & Techs, first need to do their own research on products & not rely on a Salespersons Pitch.
Salespeople will try to fit a square peg in a round hole just to make the sale.
Can't tell u how many customers regret not listening to me before making that decision.
Salespeople are a Managers worst nightmare. It's the Manager who is usually forced by Service Companies CEO's to get down on the Tech for answers on customer complaints.
All companies push out products before they are field tested. Known as "Jumpstart the Competition "
They then leave it up to a Service Tech who is probably not even seen, heard of, or trained on product.
The imagePress 7000 was just one of thoes "Highly Secretive Printers"
It was a trial & error mess in all test sites for over 18mos.
They even sent suits from Japan to all test sites, to calm the nerves of selected customers who removed their working production printers.
Techs are always on the bottom of the flagpole, it's a fact of life in Field Service.
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
Replaced the lazer unit and the problem got fixed. None of this makes sense though except for a poor design.
Fyi....
If you are in a pinch, I have swapped the drum chip with the old one and gotten away from this error.
I have a few of these units that will throw a E020-1x60 code on new drum installs and I have tried pretty well everything.
What works 100% for me is to use the old drum chip...pretty quick to swap.
Not the right way to do it, but hell these printers seem to find themselves in the worst places.
Cheers
Yes swapping the drum chips works, but apparentley shortens the drum life
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
Hi,
I have had this issue twice this week, not sure why but both to do with Magenta on both machines and both times the magenta had leaked by a considerable amount, Ive taken the laser out and cleaned it, tried different drums, updated the firmware, dumped the DC and re entered values but still came up with the error, stick the old drum in and works fine apart from the PCQ, so last resort was to swap the drum chips over, works fine then, one thing i did notice, was that when I attempted to dump the DC and i pressed ok, restarted the Machine, it looked like the DC didnt clear, as all jam codes/error and other values were still in the machine, looking at the P print, none of the values had changed, so Ive ordered a DC controller, as I had this issue before and it turned out to be the DC, I will keep you updated as the part will be with me tomorrow.
What an awfull machine by Canon, IRC2380 series was a great model, a few modifications & if could have been perfect.
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
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