What is E000020-0000

[Bnite]

Trying to crack a problem with a Canon Imagerunner (IR) 4570. The error code comes up as E000020-0000. Can someone help me narrow this down?

Bnite

[yourownfree]

toner failure. means no toner is making it to the developing assy. you didn't try and cheat and keep turning the copier off and on to get it to stop saying add toner did you? if so it needs toner. if not it needs a service call

[Bnite]

Tried that! It did not help. Keeps coming up with error code. In the middle of the GOM so it is hard to get a technician out here.

[Canuck]

Do you here a buzzing noise when you turn the machine on?If its low on toner you should hear the motor rotating the toner cartridge.Try putting a new toner cartridge in is the first step...if not fixed you need a tech

[yourownfree]

The E020-0000 Error Code occur if there is an absence of toner detected by the Developing Assembly Toner Level Sensor and a presence of toner is detected by the Hopper Toner Level Sensor. The error code will be displayed after a specified period of time with the sensors detecting this condition.

output of the sensors can be checked at the DC Controller PCB. In this case, the sensors output indicated toner in all areas of the developing assembly. The DC Controller was replaced and resolved the E020-0000 Error Code.
E020 when copying. The sub-hopper motor M12 would not turn on in service mode or when running copies. As a result, the developing assembly would run out of toner. Tried replacing the Hopper Assembly, Developing Assembly and DC Controller with no change.

Replace the Controller Power Supply PCB. This PCB provides 3.3v, 5v, 13v and 24v to the DC Controller. The part number is FM2-2764-000.

[nghialuuvn]

Hi,
Pls check motor of sub-hopper via service mode
I have this issue one time and solve it by replace that motor