imageRUNNER ADVANCE_C2020i Error Code E614-4000

[DIMM]

The printer will not start up, it appears only a white Error Code box on a black screen with text E614-4000.
Someone who has experienced or knows anything about this error?

With best regards

[charm5496]

you will probably need to replace Main Controller 1 and the Flash PCB as a set in order to clear the error

[DIMM]

Now I have changed both FM4-3139 Main Controller 1 and
FM4-3143 Sata Flash PCB, but the error code E614-4000 is
still in the printer display at startup.
No success yet.

At startupt the error code E614-4000 appears a few seconds
before the printer reboot itself and the error box stops with
the E614-4000 continuously.

At 2+8 usb boot the printer hangs, with this display image.
AdvC2020i.jpg
Service Mode is impossible to get into, Startup with 2+4 and
1+7 does not work.

/Grateful for advice

[teckat]

Now I have changed both FM4-3139 Main Controller 1 and
FM4-3143 Sata Flash PCB, but the error code E614-4000 is
still in the printer display at startup.
No success yet.

At startupt the error code E614-4000 appears a few seconds
before the printer reboot itself and the error box stops with
the E614-4000 continuously.

At 2+8 usb boot the printer hangs, with this display image.
AdvC2020i.jpg
Service Mode is impossible to get into, Startup with 2+4 and
1+7 does not work.

/Grateful for advice

did u replace Main Controller 1 and Sata Flash PCB at the same time(as a set)

[DIMM]

yes, as a set.

It sounds like the printer starts up everything really, except the errorCode

[teckat]

yes, as a set.

It sounds like the printer starts up everything really, except the errorCode

connection cable

[DIMM]

connection cable

I'll check them again today. The error started when a scan to folder froze for the customer.

[DIMM]

"connection cable" do you mean a specific cable? We have tried to check most of them around the cards.

SDRAM's, DIMM ASS'Y, AC DRIVER PCB ASSEMBLY and HDD tested today from identical C2020i printer.

Lastly we tested the cards from the customer's printer in our C2020i (as a set), and got the same error code E614-4000.

Is it just to change the Main Controller 1 and Flash PCB from our C2020i printer, to the customers C2020i ?
Interesting exchange to know if one of the newly ordered cards are defective.

[DIMM]

Sata Flash PCB is the faulty card, but will take time to fix,
since it can not be fast moved from another c2020i.

Rarely wrong on new cards, so why this time!

[teckat]

Sata Flash PCB is the faulty card, but will take time to fix,
since it can not be fast moved from another c2020i.

Rarely wrong on new cards, so why this time!

---__--------------
Have seen many bad new pcb's over time