tearing my hair out......Ira5xxx

[alex@wocltd.com]

getting either e027 0200 or e025 01a0 this machine was working fine - engineer 'borrowed' the print engine and now I have these two codes i cant clear - doesnt appear to be a mechanical fault and have swapped psu,drum driver pcb plus dc con .....any thoughts?

checked canon sims portal and ufo but nothing new there either....

[seppoo]

Hi

Have you tried switching Magenta developer?

/Seppo

[teckat]

getting either e027 0200 or e025 01a0 this machine was working fine - engineer 'borrowed' the print engine and now I have these two codes i cant clear - doesnt appear to be a mechanical fault and have swapped psu,drum driver pcb plus dc con .....any thoughts?

checked canon sims portal and ufo but nothing new there either....

what print engine ????

CL3 ( Magenta Toner Supply Clutch ) ? Magenta developing assembly

e027 0200 = Error in supply with Magenta Developing Assembly

E027-0100 ~ 0400= 100 Yellow/200 Magenta/ 300 Cyan/ 400 Black
check if the drive gear on the developer is stripped out. In the image below the black t shaped drive gear has a round center.
It should be D shaped to match the drive shaft.
see an example below

The part number for the black drive gear is FC8-4338-000. The gear stripped out do to friction in the developer assembly. Replacing the gear may not resolve the problem. Open the developer and check for toner clumping and for a stuck auger. Rotate the auger by hand with the cover open and see if the toner moves freely.
C5051/C5045 Developer part #'s C5035/5030 Developer part #'s

Yellow- FM3-8977-000	FM3-8973-000
Magenta-FM3-8978-000	FM3-8974-000
Cyan- FM3-8979-000	FM3-8975-000
Black- FM3-8939-000	FM3-8976-000

D cut portion of the drive gear can strip out and not allow drive to the developer. The drive gear is a X shaped gear.

gear part number is FC8-4338-000.

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E025-XXXX
Best practice for any E025-XXXX code on the imageRUNNER ADVANCE series is to clear the code in service mode and reboot the machine to see if it resets. If it does not clear, trouble shoot the device for that code. Always perform the clear after swapping or replacing any parts related to E025-xxxx codes.

01=yellow/02=magenta/03=cyan/04=black

E025 01A0 = Error in Yellow Toner Container Cam HP Sensor (PS5)
Description= Unable to detect the change in the Toner Container Cam HP Sensor status (ON -> OFF) when opening the Toner Cap so that open and close status of the Toner Cap cannot be judged

-- Identify the cause of the error whether it is due to mechanical problem to open/close the Toner Cap or problem at the Toner Container Cam HP Sensor side.
1. Check if the Toner Container Cam HP Sensor is soiled and the installation of the sensor.
2. Rotate the Set-on Drive Shaft a little with the attached tool, and check the service mode (COPIER> I/O> DCON> P024 bit4) to see that the output value of the sensor is changed.
Since it is difficult to check the screen while rotating it, repeat the operation to rotate it a little and check the screen until the value is changed.
If it is normal, the output value of the sensor is changed when opening/closing the Toner Cap. Even if it is normal, be sure to perform step 4 and later steps.
2-1. If there is an error in rotation of the Set-on Drive Shaft, check the drive system such as gears.
If it is damaged, replace the Set-on Drive Unit and then perform step 4 and later steps.
2-2. When the Set-on Drive Unit is not driven although the Set-on Drive Shaft rotates, check if it is driven by removing the Hopper Unit. If it is not driven, replace the Hopper Unit and then perform step 4 and later steps.
2-3. When the output value of the sensor is not changed although the Set-on Drive Unit is driven, check the Sensor Harness (to see if the harness is caught, disconnected or physically removed).
If there is no problem, replace the sensor. After checking the output value in step 2, perform step 4 and later steps.
3. If the problem is not solved by replacing the foregoing parts, replace the Drum Driver PCB (UN4) and then perform step 4 and later steps.
4. Clear the error in service mode (COPIER> FUNCTION> CLEAR> ERR), and then turn OFF and then ON the main power.
5. Replace the toner (reinstall the removed Toner Container) at least once in user mode (Adjustment/Maintenance> Replace Specified Toner), and check that toner replacement can be performed normally.