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  1. #1
    kenli
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    Exclamation IRC 1022i Firmware and Service Support Tool needed

    Urgently needed. Can someone help?

    my eMail is : ken.li.it@gmail.com

  2. #2
    Service Manager 10,000+ Posts
    IRC 1022i Firmware and Service Support Tool needed

    teckat's Avatar
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    Re: IRC 1022i Firmware and Service Support Tool needed

    Quote Originally Posted by kenli View Post
    Urgently needed. Can someone help?

    my eMail is : ken.li.it@gmail.com
    ---------------------------------------------------------------------------

    imageRUNNER C1022i / C1022

    The software used to flash this model is called the User Support Tool.

    The Service Support Tool is not used in flashing this model imageRUNNER.


    firmware will include the User Support Tool.

    Read-------------iRC1022 Flashing procedure.pdf


    NOTE:
    imageRUNNER C1022 / C1022i
    How to get into download mode when service mode is unavailable


    1) Power on the laptop and connect to the machine via a USB cable.

    2) Hold down the #2 key and turn on the machine.

    3) Keep holding the #2 key down until the "USB DOWNLOAD AVAILABLE" message is displayed.
    Note: The machine will cycle, the progress bar screen will come on and go off. Keep holding the #2 key until the download message is on the screen.

    4) Now you can start downloading the SSW.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
    amg76
    Guest

    Re: IRC 1022i Firmware and Service Support Tool needed

    Quote Originally Posted by teckat View Post
    ---------------------------------------------------------------------------

    imageRUNNER C1022i / C1022

    The software used to flash this model is called the User Support Tool.

    The Service Support Tool is not used in flashing this model imageRUNNER.


    firmware will include the User Support Tool.

    Read-------------iRC1022 Flashing procedure.pdf


    NOTE:
    imageRUNNER C1022 / C1022i
    How to get into download mode when service mode is unavailable


    1) Power on the laptop and connect to the machine via a USB cable.

    2) Hold down the #2 key and turn on the machine.

    3) Keep holding the #2 key down until the "USB DOWNLOAD AVAILABLE" message is displayed.
    Note: The machine will cycle, the progress bar screen will come on and go off. Keep holding the #2 key until the download message is on the screen.

    4) Now you can start downloading the SSW.
    Hi teckat,

    I'm Massimo, a new user from Italy, I've just read your post and it applies to my problem. I own an ir-1022A bricked with a "STANDBY DOWNLOAD" message on the display, I suppose that I need to re-flash the firmware using the CANON USER SERVICE TOOL but I can't find it anywhere. Could you please tell me where can I donwload it? thanks

  4. #4
    Service Manager 10,000+ Posts
    IRC 1022i Firmware and Service Support Tool needed

    teckat's Avatar
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    Re: IRC 1022i Firmware and Service Support Tool needed

    B & W iR1022A is a Euro model/
    u can't use Color iRC1022 Firmware in it.

    don't know what USA firmware will work in it ?


    CANON USER SERVICE TOOL
    /is part of the Printers Firmware for models that use/need UST to flash it's firmware.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  5. #5
    amg76
    Guest

    Re: IRC 1022i Firmware and Service Support Tool needed

    Quote Originally Posted by teckat View Post
    B & W iR1022A is a Euro model/
    u can't use Color iRC1022 Firmware in it.

    don't know what USA firmware will work in it ?


    CANON USER SERVICE TOOL
    /is part of the Printers Firmware for models that use/need UST to flash it's firmware.
    Hello,

    I'm not a technician so I'm quite lost on the argument, I thought that the hardware was the same so probably the IRC 1022 firmware still works.

  6. #6
    Service Manager 10,000+ Posts
    IRC 1022i Firmware and Service Support Tool needed

    teckat's Avatar
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    Re: IRC 1022i Firmware and Service Support Tool needed

    Quote Originally Posted by amg76 View Post
    Hello,

    I'm not a technician so I'm quite lost on the argument, I thought that the hardware was the same so probably the IRC 1022 firmware still works.
    one is a COLOR Product =iRC1022

    other is iR1022 Black & White
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  7. #7
    teacher-guide-expert-guru 2,500+ Posts
    IRC 1022i Firmware and Service Support Tool needed

    zoraldinho's Avatar
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    Re: IRC 1022i Firmware and Service Support Tool needed

    IR C1022 is not European model.

    IRC 1021 UnionEuropeenne.gif
    IRC 1024
    IRC 1028

    Also we have Mercedes,BMW,Audi,Ferrari,Bugatti,Lamborghini..... .dancing-guy-smiley-emoticon.gif
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  8. #8
    Service Manager 10,000+ Posts
    IRC 1022i Firmware and Service Support Tool needed

    teckat's Avatar
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    Re: IRC 1022i Firmware and Service Support Tool needed

    Quote Originally Posted by zoraldinho View Post
    IR C1022 is not European model.

    IRC 1021 UnionEuropeenne.gif
    IRC 1024
    IRC 1028

    Also we have Mercedes,BMW,Audi,Ferrari,Bugatti,Lamborghini..... .dancing-guy-smiley-emoticon.gif


    I know that/
    I was telling poster that iR1022 is a Euro
    don't know what firmware is used in it ?
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  9. #9
    Brutus279
    Guest

    Re: IRC 1022i Firmware and Service Support Tool needed

    Hello to all,

    sorry for my bad english.

    Iīm from Germany and I have a problem with my IRC1021 i color Laser printer.

    When i put the printer on he make a self test. After this a menu open with chinese letters.
    Also there is the red lamp on the bottom of the control panel.

    I think I have to load a new firmware to the printer. But also i need the Firmware and the
    user support tool.
    I have read the other comments but i canīt find a usefull help.

    Is here somenone who can help me????
    I have three cdīs from the printer:
    the UFRII LT/FAX User Software
    the PCL User Software and the e-Manuel.

    I think that the firmware and the user support tool isnīt includet in one of them?

    best reguards,

    Thorsten

  10. #10
    Senior Tech 100+ Posts bipc's Avatar
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    Thumbs up Re: IRC 1022i Firmware and Service Support Tool needed

    Hey Massimo and Brutus, if you need the firmware and the sst PM me your email languageto be in the machines and correct models, since you use euro versions i can help you guys with it, glad to help out
    Life is a learning continuum...

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