I haven't seen this copier yet but the customer says that he used the by-pass and hasn't been able to use this copier since. He has reloaded drivers etc...
Any ideas on what the problem is... Thanks so much Doug
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I haven't seen this copier yet but the customer says that he used the by-pass and hasn't been able to use this copier since. He has reloaded drivers etc...
Any ideas on what the problem is... Thanks so much Doug
-----------Originally Posted by Doug James
is stack bypass tray configured for custom page size./
poor customer information !!!!!!!!!!
Jams>Errors>Panel Messages
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
Main problem is that customer did not read user manual.Usually is conflict between print and by-pass size.
Practice makes perfect
If it ain't broke, don't fix it
A picture is worth a thousand words
If you want something done right, you have to do it yourself
The default setting on the 1022/1030 series for the bypass is disabled/off. If the customer turned it on/enabled it-so he could use it....either turn it back off or configure it for special paper size other than letter or legal(like envelope com 10) so the machine will pull paper from the cassettes and stop looking for the bypass. Seen this happen(paper size mismatch error) a lot on Hp printers as well.
Last edited by blazebusiness; 06-06-2013 at 02:51 PM.
Anything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com
Setting Paper Size and Type.pdf
click on pic----------
Paper Settings_C1022-1030.JPG
Common Settings----iRC1022-1030 Common Settings.pdf
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
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