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  1. #11
    kmorland
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    Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

    Quote Originally Posted by Canuck View Post
    Its a setting on machine or server(most likely). I had this before and can't remember where to change setting. Need to sit at workstation to do it. ITS NOT THE MACHINE DOING THIS. IT IS STUPID AND ONLY DOES WHAT IT IS TOLD. Your IT people need to get their books out obviously
    I believe it is the Set User Information setting, but I don't have the privileges to change that. I believe it is on the print server. I should be in IT. They've been trying to figure it out for two years.

    Capture.jpg

  2. #12
    Service Manager 10,000+ Posts
    Cannon Imagerunner C5180i prints extra sheet with name of workstation

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    Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

    Quote Originally Posted by kmorland View Post
    I believe it is the Set User Information setting, but I don't have the privileges to change that. I believe it is on the print server. I should be in IT. They've been trying to figure it out for two years.

    Capture.jpg
    ----------------'

    what does document show in print preview window ??
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  3. #13
    Service Manager 10,000+ Posts
    Cannon Imagerunner C5180i prints extra sheet with name of workstation

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    Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

    Quote Originally Posted by teckat View Post
    ----------------'

    what does document show in print preview window ??

    You have the standard UFRII / PCL Print Kit-H1 in "i" Series
    are u using the correct drivers ??????????


    Drivers

    http://www.usa.canon.com/cusa/suppor...ersAndSoftware

    or
    did u ever convert the 5180i to the Fiery option ??



    WSD, or Web Services on Devices, is a mechanism in Windows Vista/Server 2008 which allows a 'WS discovery' for obtaining information about printers.
    This is a way to update the installed printer drivers without user intervention providing the most current status/data about the printers.


    Set all WSD Print settings to off


    Additional Functions>System Settings>Network Settings>TCP/IP Settings>WSD Print settings>Use WSD to off

    Additional Functions>System Settings>Network Settings>TCP/IP Settings>WSD Print settings>Use WSD Browsing to off

    Additional Functions>System Settings>Network Settings>TCP/IP Settings>WSD Print settings>Use Multi Cast Discovery to off
    Last edited by teckat; 07-02-2013 at 06:59 PM.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  4. #14
    Senior Tech 100+ Posts bipc's Avatar
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    Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

    "When someone sends a print job to the printer it also prints a sheet with their name on, the print job number, the date and the time. It actually sends it to a different tray than the actual print job. It is called a header for some printers"
    by your description of going to a diferent tray and what comes onit, it sounds like someone tried to activate a part of the machines reports and now she is delivering a report for every job done ( so it comes out on the reports assigned tray ) if you send an email from the machine do you get something similar? with that extra sheet you have a report certifying that the print was made, i think that by browser you can access the machines reports section and check it
    Life is a learning continuum...

  5. #15
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

    Eliminate the machine end of it. Hook up a laptop with a crossover cable and print one of your documents to it. Still the same?...machine setting. No extra page?...application or server setting.

  6. #16
    Senior Tech 100+ Posts bipc's Avatar
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    Thumbs up Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

    Quote Originally Posted by Canuck View Post
    Eliminate the machine end of it. Hook up a laptop with a crossover cable and print one of your documents to it. Still the same?...machine setting. No extra page?...application or server setting.
    a fast and effective troubleshoot recommended
    Life is a learning continuum...

  7. #17
    kmorland
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    Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

    Quote Originally Posted by bipc View Post
    a fast and effective troubleshoot recommended
    Thanks to everyone for your suggestions. It is called a Separator Page in Windows Server. We went in to the print server advanced settings and under Separator Page, there was not a option to check, but we deleted the path to the separator file, which was pcl.sep. That solved it. The file name may differ.

  8. #18
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Re: Cannon Imagerunner C5180i prints extra sheet with name of workstation

    Thats it!!! Was trying to remember the setting. I knew it was a server setting. I remember now when printing from Linux through PlanetPress I had to enable it so that machine knew job was coming from Linux. Separator page(not printed but issues instruction) was necessary on each job. Glad you resolved it(....I knew it wasn't the box....)

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