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  1. #11
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    Re: Service Support tool error

    [QUOTE=rferdi91;370246]Attachment 21553
    need help guys !!!![/QUOTE

    SST Error 221.

    Cause
    Incompatibility between the BootROM and Main Controller Firmware. The BootROM must be upgraded first.


    Action
    Upgrade the BootROM first using the Single method in safe mode then reboot the device afterwards. After a successful BootROM flash you can perform the firmware set for collective downloading [ALL].

    If the above remedy fails to correct the cause, listed below are 2 alternative solutions for this issue:

    1. Carry and use a copier BootROM v8.38 or higher to format and install the System Software to the new HDD. The original BootROM [C or N] now can be upgraded, after flashing the System Software. Be sure the BootROM is model specific.
    2. Bring the original BootROM that is lower than v8.38 to a known working machine and flash it to v8.38 or higher. Install the BootROM back into the original machine, format and install the System software.

  2. #12
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    Re: Service Support tool error 109

    Error.jpg

    I have this error. please help.


    thank you.

  3. #13
    Service Manager 10,000+ Posts
    Service Support tool error

    teckat's Avatar
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    Re: Service Support tool error 109

    Quote Originally Posted by Nery_Jesus View Post
    Error.jpg

    I have this error. please help.


    thank you.
    =================================



    what are u trying to do ???


    error in top right on menu ??

    Note: u have a very old ver of SST
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  4. #14
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    Re: Service Support tool error 109

    Excuse the ignorance.


    What version do you recommend and if you can send the appropriate version.


    Thank you.

  5. #15
    Service Manager 10,000+ Posts
    Service Support tool error

    teckat's Avatar
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    Re: Service Support tool error 109

    Quote Originally Posted by Nery_Jesus View Post
    Excuse the ignorance.


    What version do you recommend and if you can send the appropriate version.


    Thank you.
    ================================

    U did not answer ??

    what are u trying to do with SST
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  6. #16
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    Re: Service Support tool error 109

    Excuse me.


    I am wanting to upgrade the firmware of a photocopier canon ir 1023iF.


    I already did everything right with 1018y.


    The problem is that on this one point that I get this error 109.

    Error.jpg

  7. #17
    Service Manager 10,000+ Posts
    Service Support tool error

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    Re: Service Support tool error 109

    Quote Originally Posted by Nery_Jesus View Post
    Excuse me.


    I am wanting to upgrade the firmware of a photocopier canon ir 1023iF.


    I already did everything right with 1018y.


    The problem is that on this one point that I get this error 109.

    Error.jpg
    ================================================== =========
    What ver. are upgrading to

    Check your USB CABLE

    <Points to note>

    When upgrading to ver.60.03, you do not need to perform All Clear, so all user data remains.
    Therefore, upgrade the version using normal procedures.

    1. [1] Using the Service Support Tool, upgrade the BootROM to ver.60.03
    Note: Before using System Software v60.03, make sure to install the BootROM ver.60.03 first.
    2. Make sure to turn OFF and ON the main power between each download.
    3. Using Service Support Tool, install System Software ver.60.03.
    4. Turn off and on the device power
    Upgrading When the Optional ROM is installed:
    When installing the following option, the optional ROM (32MB) included in the package must be installed.
    Installation of the optional ROM enables the controller to operate on the firmware of the optional ROM.
    Therefore, when installing the optional ROM, be sure to check the versions of the main controller, Boot ROM,and optional ROM, and when the versions do not match, upgrade the version using the Service Support Tool to match them.
    Options in which the optional ROM is included in the package:
    - PCL Printer Kit-M1
    Importing/Exporting User Data
    - If using service mode (SSSW>SYSTEM SW>SW03), connect the USB cable.
    - If using the RUI (set initial settings>import/export), connect the network cable.
    ================================================== ================================================== =====

    <Points to note>
    (1) If upgrading from an older version to v60.03 (or later), the BOOT area is increased.
    At the same time, the SYSTEM writing start address (FLASH-ROM) is changed.
    The SYSTEM writing start address is included in the BOOT v60.03 and later, so after BOOT has completed downloading, turn OFF and ON the power, so that the new SYSTEM writing start address is reflected.

    Upgrade procedures
    <Without options>
    1. Overwrite BOOT.
    2. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
    (Download mode starts.)
    3. Overwrite SYSTEM.
    <With OPT16MB>
    1. Overwrite BOOT.
    2. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
    (Download mode starts.)
    3. Overwrite OPT16.
    4. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
    (Download mode starts.)
    5. Overwrite SYSTEM.
    <With OPT32MB>
    1. Overwrite BOOT.
    2. Check that "OK" appears on the touch panel display. Then, turn off and on the power manually.
    (Download mode starts.)
    3. Overwrite OPT32.
    4. Check that "OK" appears on the touch panel display. Then, turn off and on the power manually.
    (Download mode starts.)
    5. Overwrite SYSTEM.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  8. #18
    Service Manager 10,000+ Posts
    Service Support tool error

    teckat's Avatar
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    Re: Service Support tool error 109

    Quote Originally Posted by Nery_Jesus View Post
    Excuse me.


    I am wanting to upgrade the firmware of a photocopier canon ir 1023iF.


    I already did everything right with 1018y.


    The problem is that on this one point that I get this error 109.

    Error.jpg
    ================================================== =========
    ERROR 109=Timeout value setting error

    Failed to set the communication timeout value, or the wait count value (in the case of BITRONIC)
    effects=USB FLASH/NETWORK FLASH/PARALLEL PORT FLASH

    Uninstall & Re-Install SST

    What ver. are upgrading to

    Check your USB CABLE

    <Points to note>

    When upgrading to ver.60.03, you do not need to perform All Clear, so all user data remains.
    Therefore, upgrade the version using normal procedures.

    1. [1] Using the Service Support Tool, upgrade the BootROM to ver.60.03
    Note: Before using System Software v60.03, make sure to install the BootROM ver.60.03 first.
    2. Make sure to turn OFF and ON the main power between each download.
    3. Using Service Support Tool, install System Software ver.60.03.
    4. Turn off and on the device power
    Upgrading When the Optional ROM is installed:
    When installing the following option, the optional ROM (32MB) included in the package must be installed.
    Installation of the optional ROM enables the controller to operate on the firmware of the optional ROM.
    Therefore, when installing the optional ROM, be sure to check the versions of the main controller, Boot ROM,and optional ROM, and when the versions do not match, upgrade the version using the Service Support Tool to match them.
    Options in which the optional ROM is included in the package:
    - PCL Printer Kit-M1
    Importing/Exporting User Data
    - If using service mode (SSSW>SYSTEM SW>SW03), connect the USB cable.
    - If using the RUI (set initial settings>import/export), connect the network cable.
    ================================================== ================================================== =====

    <Points to note>
    (1) If upgrading from an older version to v60.03 (or later), the BOOT area is increased.
    At the same time, the SYSTEM writing start address (FLASH-ROM) is changed.
    The SYSTEM writing start address is included in the BOOT v60.03 and later, so after BOOT has completed downloading, turn OFF and ON the power, so that the new SYSTEM writing start address is reflected.

    Upgrade procedures
    <Without options>
    1. Overwrite BOOT.
    2. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
    (Download mode starts.)
    3. Overwrite SYSTEM.
    <With OPT16MB>
    1. Overwrite BOOT.
    2. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
    (Download mode starts.)
    3. Overwrite OPT16.
    4. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
    (Download mode starts.)
    5. Overwrite SYSTEM.
    <With OPT32MB>
    1. Overwrite BOOT.
    2. Check that "OK" appears on the touch panel display. Then, turn off and on the power manually.
    (Download mode starts.)
    3. Overwrite OPT32.
    4. Check that "OK" appears on the touch panel display. Then, turn off and on the power manually.
    (Download mode starts.)
    5. Overwrite SYSTEM.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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