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  1. #11
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Re: ira5xxx waste toner failure

    We are not engineers.....engineers design. In Canada, you can not use the title "Engineer" unless you have a degree in Engineering and 5 years experience. Do you get your hands dirty doing other things to service copiers?... Trust me...engineers don't. At any rate, just keep doing what you want....

  2. #12
    Service Manager 250+ Posts
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    Re: ira5xxx waste toner failure

    Yeah in The UK we're engineers, the guys than actually built the copiers are design engineers! A technician is kind of like an electrician.

  3. #13
    Senior Tech 100+ Posts SAZ911's Avatar
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    Re: ira5xxx waste toner failure

    Hi,

    never had a cleaner assy break for no reason. Had the same issue and found that the spiral in the waste toner bottle wasn't turning because the little white flag that spins the spiral inside the bottle fell off, thus the spiral doesn't spin and push the toner towards the end of the container. Because of this the toner backs up through the waste toner system, puts a load on the spring, inside the cleaner assy and then the spring pushes out of its assy.

    replace it, clean it (if it inst beneath you) and check for the white flag.........

    peace....
    SAZ911..........

  4. #14
    Field Supervisor 500+ Posts
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    Re: ira5xxx waste toner failure

    Ourselves, we bill staples and waste toner bottles. The rest are on the clicks. I don't necessarily agree with it but it saves me from wasting half my day emptying out bottles. Other than that we just bill ticks as normal. We have some customers going through 2-3 times a week so it's much easier for them to change the waste toner bottles and be off and running with as little downtime as possible. I personally don't understand why they didn't throw a massive cleanable bottle like the irc adv 7000's but that's not my call.

  5. #15
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Re: ira5xxx waste toner failure

    Quote Originally Posted by SAZ911 View Post
    Hi,

    never had a cleaner assy break for no reason. Had the same issue and found that the spiral in the waste toner bottle wasn't turning because the little white flag that spins the spiral inside the bottle fell off, thus the spiral doesn't spin and push the toner towards the end of the container. Because of this the toner backs up through the waste toner system, puts a load on the spring, inside the cleaner assy and then the spring pushes out of its assy.

    replace it, clean it (if it inst beneath you) and check for the white flag.........

    peace....
    Canon has a bulletin out on that exact issue with the auger drive prop(?)

  6. #16
    Senior Tech 100+ Posts onlyinnewfoundland's Avatar
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    Re: ira5xxx waste toner failure

    The only thing I noticed with some of these waste toner bottles is that occasionally the shutter will warp a bit, causing the little clip on one of the inlets to eithe break, or rise over the edge of the inlet; Customers will not notice this and of course if it doesn't go in nicely, they will force it in. When this happens I have found that the shutter isn't opened all the way and the ITB cleaner will back up right above the yellow dev, and then start to pour over and down into the first cassette. This is when I replace the bottle.

    By the time I started to get any problems with waste on these machines, Canon had already modded the bottle and the ITB cleaner to clear up most of the issues. Of course if a customer is running the hell out of the machine, it's going to get dirty.

    For all you guys saying it's unprofessional on-site and whatnot, we bring down a clean spare and then take the full one back to the shop when we are out and about. Later in the week we'll empty 10-20 of them to be ready.

    Has anybody tried ordering the newer bottles from the C5200 series? I find them to work a lot better...they seem to made a little more rugged. Also has a trap door on it that you can remove to pour the toner out in one shot.

  7. #17
    Senior Tech 250+ Posts
    ira5xxx waste toner failure

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    Re: ira5xxx waste toner failure

    how can it be a waste of money giving the customer new bottles to replace? you are saying 20 or 30 bucks? Maybe 5 or so to send them out a new one? how much is it costing you to drive to the customer, spend 15/20 mins to empty the thing? We get compatible waste toner bottles, not canons for the 50 series. Much more value for money to send one out to the customer and let them fit it.

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