IRC2230i Printing issue

[fotocom]

Hi all,
I have an IRC 2230i with a printing issue from excel.
When the user prints an excel workbook (7 colour pages in total) using secure print mode the document prints th first page out in colour but the rest of the document in black and white. It asks for the secure password twice.
When the user prints direct print, as opposed to secure print the entire (same) document prints out perfect.
So to summarise:
1. The document is a colour excel worksheet (7 pages)
2. It prints perfect if I print directley to the machine
3. The issue only arrises when I send the document secure print, then it prints the first page colour and the rest black and white. I am also selecting print entire worksheet in driver properties.

Could this be a memory issue. Is there a limit set on document memory when secure print is used?
Or could it be an issue with the excel document itself. Then again it prints perfectley using direct print.
I am going to try printing the document to another machine.

In the mean time all help much appreciated.

[teckat]

Re: IRC2230i Printing issue

Hi all,
I have an IRC 2230i with a printing issue from excel.
When the user prints an excel workbook (7 colour pages in total) using secure print mode the document prints th first page out in colour but the rest of the document in black and white. It asks for the secure password twice.
When the user prints direct print, as opposed to secure print the entire (same) document prints out perfect.
So to summarise:
1. The document is a colour excel worksheet (7 pages)
2. It prints perfect if I print directley to the machine
3. The issue only arrises when I send the document secure print, then it prints the first page colour and the rest black and white. I am also selecting print entire worksheet in driver properties.

Could this be a memory issue. Is there a limit set on document memory when secure print is used?
Or could it be an issue with the excel document itself. Then again it prints perfectley using direct print.
I am going to try printing the document to another machine.

In the mean time all help much appreciated.

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have u tested other APPS ( Word, Photo Shop, Pdf's , others

Secure Print Jobs
The maximum number of documents that can be sent at one time using secure print varies by device. Generally, newer devices, beginning with the 70 series, can store up to 50 secure print jobs at one time. Older devices can usually store up to 16 secure print jobs at one time. The exact number of secure print jobs a device can store is listed in each device's printer or reference guide.

Note: Some imageRUNNER models, including the 30xx, 50xx and Cxx80 series, allow you to increase the number of secure print jobs to 90 through a service mode setting. If the device does not have this value in service mode, that means the number of secure print jobs is not adjustable.

Service Mode Level 2 > COPIER > OPTION > BODY > SJB-UNW

Setting:
0: 50
1: 90
[Factory setting/value after clearing RAM: 0]

IMPORTANT: The limit on secure print jobs is also affected by the number of total pages contained in those documents. Each device has a certain number of pages that a machine can store on its hard drive. If there is a large amount of pages store in the device's mailbox, this could affect the number of secure print jobs the device can hold. For a list of device mailbox capacity refer to KB article #41784.

If a secure print job is sent to the device and that device is already at the limit for secure print jobs allowed, or if the total number of pages in the secure print job is greater than the device can handle, the job will be cancelled and it will not be displayed in the secure job print screen of the device. This will also cause an #853 error in the print log of the device.