canon ir2420 LOAD CORRECT PAPER A4 PLAIN COPY!!!!

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  • sweet.persona
    Engineer
    • Nov 2009
    • 414

    #1

    canon ir2420 LOAD CORRECT PAPER A4 PLAIN COPY!!!!

    hi to all
    My canon ir 2018 is asking me to load correct paper in the tray and in the bypass even when the paper size is correct and all the settings are correct. It would print one copy then ask to load paper, in the same time the machine erase 8mm from the left margin!!

    can any one help me!

    best regards
    A GREAT PLACE TO WORK - A GREAT PLACE TO GROW!


    DAMENE ABDEL AZIZ
    DJELFA

  • SCREWTAPE
    East Coast Imaging

    Site Contributor
    2,500+ Posts
    • Jan 2009
    • 3396

    #2
    Re: canon ir2420 LOAD CORRECT PAPER A4 PLAIN COPY!!!!

    Originally posted by sweet.persona
    hi to all
    My canon ir 2018 is asking me to load correct paper in the tray and in the bypass even when the paper size is correct and all the settings are correct. It would print one copy then ask to load paper, in the same time the machine erase 8mm from the left margin!!


    can any one help me!

    best regards
    Confused>>

    Which copier do you have iR2018 or iR2420

    Comment

    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083

      #3
      Re: canon ir2420 LOAD CORRECT PAPER A4 PLAIN COPY!!!!

      imageRUNNER 2018 / 2022 / 2025 / 2030
      When trying to make a copy the message load correct paper size pops up.

      CANON;
      replacing the registration clutch can resolve this issue.
      Registration clutch (FK2-5350-000).
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

      Comment

      • paschalemash

        #4
        Re: canon ir2420 LOAD CORRECT PAPER A4 PLAIN COPY!!!!

        Originally posted by SCREWTAPE
        Confused>>

        Which copier do you have iR2018 or iR2420
        My canon ir 2420 is asking me to load correct paper in the tray and in the bypass even when the paper size is correct and all the settings are correct. It would print one copy then ask to load paper, in the same time the machine erase 8mm from the left margin!!


        can any one help me!

        Comment

        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16083

          #5
          Re: canon ir2420 LOAD CORRECT PAPER A4 PLAIN COPY!!!!

          Originally posted by paschalemash
          My canon ir 2420 is asking me to load correct paper in the tray and in the bypass even when the paper size is correct and all the settings are correct. It would print one copy then ask to load paper, in the same time the machine erase 8mm from the left margin!!


          can any one help me!
          ================================================== =================================
          This is for Paper Trays & Bypass Tray

          Is this from Network Printing ?
          or from Glass Copies ? __or both
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

          Comment

          • domz_acuna27

            #6
            Re: canon ir2420 LOAD CORRECT PAPER A4 PLAIN COPY!!!!

            Originally posted by paschalemash
            My canon ir 2420 is asking me to load correct paper in the tray and in the bypass even when the paper size is correct and all the settings are correct. It would print one copy then ask to load paper, in the same time the machine erase 8mm from the left margin!!


            can any one help me!

            Sir try to check the registration flag. Thats the common issue in this model. the flag is worn out already. Replace the flag to solve the problem

            Comment

            • laitang
              Senior Tech

              500+ Posts
              • Nov 2012
              • 627

              #7
              Re: canon ir2420 LOAD CORRECT PAPER A4 PLAIN COPY!!!!

              Originally posted by domz_acuna27
              Sir try to check the registration flag. Thats the common issue in this model. the flag is worn out already. Replace the flag to solve the problem
              I usually not replace the flag, I stick a small film to lengthen the flag and the isue solved. Sorry for my english.

              Comment

              • Blizzoo
                Senior Tech

                Site Contributor
                500+ Posts
                • Aug 2013
                • 608

                #8
                Re: canon ir2420 LOAD CORRECT PAPER A4 PLAIN COPY!!!!

                IR-2318,413k - solved temporarily putting some insulating tape over reg. flag until new flag arrive
                Cleaning/replacing reg. clutch doesn't allways fix this kind of problem, as teckat mention.

                Cheers for the info.
                Defects are simple, our mind is complicated

                Comment

                • sjafka

                  #9
                  Re: canon ir2420 LOAD CORRECT PAPER A4 PLAIN COPY!!!!

                  Originally posted by laitang
                  I usually not replace the flag, I stick a small film to lengthen the flag and the isue solved. Sorry for my english.
                  for us too, this helped. after hours and hours of frustration, we found this method too. try this!

                  Comment

                  • JETSCOM

                    #10
                    Re: canon ir2420 LOAD CORRECT PAPER A4 PLAIN COPY!!!!

                    I have the same problem and I replaced the registration clutch but still nothing has changed

                    Comment

                    • teckat
                      Field Supervisor

                      Site Contributor
                      10,000+ Posts
                      • Jan 2010
                      • 16083

                      #11
                      Re: canon ir2420 LOAD CORRECT PAPER A4 PLAIN COPY!!!!

                      Originally posted by JETSCOM
                      I have the same problem and I replaced the registration clutch but still nothing has changed

                      inspect >check/REPLACE the registration flag
                      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                      Comment

                      • teckat
                        Field Supervisor

                        Site Contributor
                        10,000+ Posts
                        • Jan 2010
                        • 16083

                        #12
                        Re: canon ir2420 LOAD CORRECT PAPER A4 PLAIN COPY!!!!

                        [QUOTE=teckat;789454]
                        It is possible that the paper size detected automatically by the paper drawer does not match the actual paper size. Another possibility is that the paper size selected for the stack bypass in the menu does not match the paper actually set on the stack bypass.

                        Make sure the actual paper size matches the selected paper size.


                        inspect >check/REPLACE the registration flag

                        Pre-Registration Sensor Actuator spring #34 could be tightened by adding a wrap.
                        #34>FC6-4308-000


                        FC6-4310-000
                        #36 > FLAG, SENSOR, PRE-REGIST


                        Pre Reg spring.jpg

                        under
                        Copy Settings
                        Additional Functions > Settings


                        Image Orientation > Off(*), On
                        Auto Orientation > Off, On(*)
                        Paper Select >
                        Auto(*), Stack Bypass, Drawer 1, Drawer 2, Drawer 3, Drawer 4

                        (*) indicates the Factory setting (It may be different depending on the countries or region of destination.)

                        ================================================== =====================

                        Common Settings

                        Auto Drawer Select.
                        Copy: Stack Bypass (Off(*), On),
                        Drawer 1 (Off, On(*)
                        Drawer 2 (Off, On(*)
                        Drawer 3 (Off, On(*)
                        Drawer 4 (Off, On(*)

                        Printer:
                        Drawer 1 (Off, On(*)
                        Drawer 2 (Off, On(*)
                        Drawer 3 (Off, On(*)
                        Drawer 4 (Off, On(*)
                        Other:
                        Stack Bypass (Off(*), On)
                        Drawer 1 (Off, On(*)
                        Drawer 2 (Off, On(*)
                        Drawer 3 (Off, On(*)
                        Drawer 4 (Off, On(*)

                        (*) Factory setting (It may be different depending on the countries or region of destination.)
                        (*) 1 This item may be omitted depending on the countries or area of destination.



                        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                        Comment

                        • redzventures
                          Service Tech
                          • May 2009
                          • 45

                          #13
                          Re: canon ir2420 LOAD CORRECT PAPER A4 PLAIN COPY!!!!

                          This might be a silly question but I don’t know where you are in the world. Are you copying a Letter or A4 document and what size of paper is in the trays? It sounds like it could be the registration flag or clutch but confirm the sizes in the trays match the copied document. Some regions use Letter size paper so if you try to copy A4 you would get that message.

                          Also, does it happen from the document feeder and the glass? Or just one?

                          Think simple first and then tear the machine apart ��

                          Comment

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