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Thread: E000020-0104

  1. #1
    Roomservice
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    Question E000020-0104

    Canon ImageRUNNER C5030 displaying E000020-0104 error code without message, what does this mean? I think the 'E000020' part has to do with a toner related issue.

  2. #2
    Tech Specialist 1,000+ Posts Canuck's Avatar
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    Re: E000020-0104

    Check for a broken patch reader shutter. Pull out the itb assembly and check if the black plastic shutter has broken where it connects to the solenoid. Check in service mode...DISPLAY/DENSITY/P-LED-DA. If the value is greater than 3F(hex),its probably broken and covering access holes for sensors to look through(sensors see the black plastic...think patch density too high because the black plastic reflects no light back to the receiver of sensor assembly)

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