Win7 Pro 64bit

**Peter Sim** · 09-26-2013

Hi all,
Need help and info.
I have customer using ir3300 to scan to folder with pc is win7 professional.Install scangear v2.30 64bit driver.

Scangear tool is able to detech and the test connection is successful but when use paperport to launch an application,it get this error "The necessary file is corrupted ,not found or the setting are incorrect.Scan drive will be quitted"

Any idea on how to resolve this issue?

Thank you in advance

**nghialuuvn** · 09-26-2013

Hi,
Try to use other application to get scanned image such as office, adobe acrobat...
From that you can verify the problem come from whether network scangear or paperport
Good luck

**gcsbkk** · 09-26-2013

Try with others program to scan.

Or try to change new version of network scangear.

**Peter Sim** · 09-27-2013

Originally Posted by nghialuuvn

Hi,
Try to use other application to get scanned image such as office, adobe acrobat...
From that you can verify the problem come from whether network scangear or paperport
Good luck

Is this cause by the pc itself?Because for win Xp,there is no problem.

**V-P** · 09-27-2013

download irfanview from IrfanView - Official Homepage - one of the most popular viewers worldwide

it is a freeware.

**northernlife** · 09-27-2013

Foxit is what I've been using for a while. Doesn't follow links in pdf's, doesn't phone home. Loads quickly, isn't a pig like acrobat.

**Canuck** · 10-02-2013

When you install scan gear onto a 64 bit system,it installs 32 bit version and runs in 32 bit compatability mode. Could be your issue. Try imaging with Capture Perfect

**Peter Sim** · 10-03-2013

Originally Posted by Canuck

When you install scan gear onto a 64 bit system,it installs 32 bit version and runs in 32 bit compatability mode. Could be your issue. Try imaging with Capture Perfect

Thank you everyone here, will try to use other programm to test.
Will update the result.