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Thread: scan to folder

  1. #1
    Junior Member
    Join Date
    Jan 2012
    Rep Power

    scan to folder

    Good morning.

    A consultation on the Scan to Folder. In some cases if from the touch panel of the smb network go look nothing appears, however if we configure an address with a valid destination is working properly.

    Someone knows why this happens?

  2. #2
    Field Supervisor 500+ Posts
    Join Date
    Sep 2011
    Rep Power

    Re: scan to folder

    It's a windows issue. Two windows pc's are acting as master's and are fighting over that. You can try the following though it may help you out.

    To correct a blank browse window on the copier LCD screen, try the following

    1. Try enabling SMB on the Canon device (ex. Additional Functions > System Settings > Network Settings > SMB Settings). Set the 'LM Announce' option to On. Reboot the Canon device. Note that this setting is not usually necessary, but may help in your specific environment.

    2. If the network uses a WINS Server, configure the imageRUNNER with the IP address of the WINS Server (Hit Additional Functions, System Settings, Network Settings, TCP/IP Settings, WINS Configuration).
    3. You can try rebooting one of the customer’s Windows computers to try to force a Master Browser election.
    4. You can simply wait (ex. 15 minutes +). If the Master Browser is down, an election should occur after it times out.

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