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Thread: iR3320

  1. #1
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    iR3320


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    iR3320

    Customer has faint lines (lead to trail) when printing only. Doesnt happen on copies. they are 1/4 to 1/2 inch apart she says.....happens from more than all PC"s. Ideas? they are a good 1.5 hrs from here.

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    Re: iR3320

    Quote Originally Posted by copicatt View Post
    Customer has faint lines (lead to trail) when printing only. Doesnt happen on copies. they are 1/4 to 1/2 inch apart she says.....happens from more than all PC"s. Ideas? they are a good 1.5 hrs from here.


    print driver being used
    what applications used to print from ?
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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    Senior Tech 250+ Posts
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    Re: iR3320

    Quote Originally Posted by teckat View Post
    print driver being used
    what applications used to print from ?
    Not for sure of the driver used, but it is installed per PC and not to one and then shared. And I told wrong, it is Front to Rear. Don't know why I said lead to trail.

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    Re: iR3320

    Quote Originally Posted by copicatt View Post
    Not for sure of the driver used, but it is installed per PC and not to one and then shared. And I told wrong, it is Front to Rear. Don't know why I said lead to trail.
    ---------------

    cross-feed or called MAIN SCAN



    I know the PDL KIT is standard on 3320/2220

    are they using PS or PCL or both ?

    is this from any certain application
    Last edited by teckat; 11-14-2013 at 07:23 PM.
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  5. #5
    Senior Tech 250+ Posts
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    Re: iR3320

    Quote Originally Posted by teckat View Post
    ---------------

    cross-feed or called MAIN SCAN
    Yea, crossfeed. 20 years, never heard that. Go figure.

  6. #6
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    Re: iR3320

    had her print a report internally, says it also contains the lines.....but not on copy. WEIRD

  7. #7
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    Arrow Re: iR3320

    Quote Originally Posted by copicatt View Post
    had her print a report internally, says it also contains the lines.....but not on copy. WEIRD
    Have her print out a word doc & a pdf -- with differant drivers from PC
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  8. #8
    Senior Tech 250+ Posts
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    Re: iR3320

    Quote Originally Posted by teckat View Post
    Have her print out a word doc & a pdf -- with differant drivers from PC
    when I say internal report, I mean, at the copier. Had her go to add functions....report settings....print list....network.......report has lines....so don't believe now it is PC related. I'm gonna go out there mon morning and see what I can find out.

  9. #9
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    Re: iR3320

    Quote Originally Posted by copicatt View Post
    when I say internal report, I mean, at the copier. Had her go to add functions....report settings....print list....network.......report has lines....so don't believe now it is PC related. I'm gonna go out there mon morning and see what I can find out.
    I see now

    so internal test & pc prints have black lines
    glass copy has no issue
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  10. #10
    Senior Tech 250+ Posts
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    Re: iR3320

    Quote Originally Posted by teckat View Post
    I see now

    so internal test & pc prints have black lines
    glass copy has no issue

    Correct.

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