ir-3245i e00001-0002 code during large runs.

[walterman]

The customer called with an e00001-002 code, I helped them clear it over the phone, they called me back a few days later with the same code; so, I replaced the fixing film assembly and tested the AC wall voltage. Well, it has been roughly a week later, and they called me again with the same code and it seems to only happen during large runs. I'm really not sure what my next step should be..1) lower the fuser temp. or 2) replace the power supply. Any input would be appreciated.

[teckat]

The customer called with an e00001-002 code, I helped them clear it over the phone, they called me back a few days later with the same code; so, I replaced the fixing film assembly and tested the AC wall voltage. Well, it has been roughly a week later, and they called me again with the same code and it seems to only happen during large runs. I'm really not sure what my next step should be..1) lower the fuser temp. or 2) replace the power supply. Any input would be appreciated.

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In a low temperature environment, sufficient torque may not be generated because the grease applied to the fixing film has not been softened, causing the fixing performance level to decrease

Lean toward POWER SUPPLY (uses readings from THERMISTORS)
& or
Try changing fixing film control temperature
in Service mode:
COPIER> OPTION> BODY> TEMP-CON (to switch the fixing temperature mode for heavy paper)

COPIER> OPTION> BODY> TEMPCON2 (to switch the fixing temperature mode)
0: OFF (default), 1: -10 deg C, 2: -6 deg C, 3: -3 deg C, 4: +3 deg C, 5: +6 deg C, 6: +10 deg C, 7: 15 deg C



E001-0002 /The reading of the sub thermistor is 295 deg C or more continuously for 200 msec.

Reset the condition in service mode:
COPIER>FUNCTION>CLEAR>ERR.

Check/Replace the Sub Thermistor.

Replace the DC controller PCB.

[walterman]

Thank you, I will give those settings a try on Monday. If that does not work I will order a power supply. I will let you know the end result in a week or two.

[walterman]

Thank you, teckat, I went back to the customers mfp, checked the fuser temp. settings, it was set to 6 +10 so, I set it back to 0. The customer has made all their large runs of prints and copies and no more coding out.

[teckat]

Thank you, teckat, I went back to the customers mfp, checked the fuser temp. settings, it was set to 6 +10 so, I set it back to 0. The customer has made all their large runs of prints and copies and no more coding out.

------------welcome/ & good luck
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