Canon IRC 1021i error code E000744

[dritan.isaku]

Hello. I am getting error code E000744 on my Canon Image Runner Color 1021i. I was trying to clear previous configurations of the machine in the Service Menu -> COPIER->FUNCTION->CLEAR, and in one of them the machine rebooted and showed the error. Maybe i did something on the service menu that made this happen but i am not sure as this was the second time i was trying the procedure, and the first time nothing similar happened, only i cleared all dept data, passwords, and network setting.

Thanks
Dritan

[dritan.isaku]

From the service menu i was able to print the JAM/ERR LOG REPORT
In the error list there is only one error with date and time and the following numbers
0744 0003 045631

[teckat]

From the service menu i was able to print the JAM/ERR LOG REPORT
In the error list there is only one error with date and time and the following numbers
0744 0003 045631

-----------------------------
check your Firmware versions for =
BOOTROM
BOOTABLE
LANGUAGE
DCON


re-install the System Software.
To upgrade this machine, download the firmware from PC to the machine with using the user support tool (hereinafter called UST).
1) Start PC.
2) Connect the machine and a PC with a USB cable.
3) Turn ON the machine and enter the download mode in service mode.
COPIER> FUNCTION> SYSTEM> DOWNLOAD
[USB DOWNLOAD AVAILABLE] is displayed on the control panel.

1) Open the UST (wlaaXXXX-ust-all.exe).
XXXX: firmware version
2) Note the firmware version that the current one will be updated to and click "Next".
3) Select Next
4)Select a USB connected device and click "Next".
5) Click "Start".
6) Click "Yes".
Download will be started.
7) When download is complete, click "OK".
The machine restarts automatically.
8) Check that the firmware version is the same as the one checked in step 2) in service mode.
COPIER> DISPLAY> VERSION



Bootable (Main) & Language must be updated together

where did u get this machine from ?/ were u trying to update printer ?


E744
0001 Language file version error
0002 Language file size error
0003 Language file version error==0003 /
The language file version does not match Bootable.
0004 Language file read error

[dritan.isaku]

I got the machine for my office like a month ago. It is a used one, that's why i needed to clean the settings as i could not install it from the network, actually i installed it, but whenever i printed something it just made a beep in the machine and no print, so i thought there something more i need to clean in system menu .

Thank You for Your help, but i need some more info, like where can i get the UST and where can i download the firmware from (does it come with the UST).

Thanks

[teckat]

I got the machine for my office like a month ago. It is a used one, that's why i needed to clean the settings as i could not install it from the network, actually i installed it, but whenever i printed something it just made a beep in the machine and no print, so i thought there something more i need to clean in system menu .

Thank You for Your help, but i need some more info, like where can i get the UST and where can i download the firmware from (does it come with the UST).

Thanks

\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

1- UST is included with Firmware


2- do u see the Network Screen
if not>>>>
1) Press Additional Functions
2) Press Down Arrow to System Management Set.
3) Press [OK]
4) At System Mgmt. Dept ID: Press [OK]
5) Enter #7654321
6) Press [OK]
7) Press Down Arrow to System Management PW: Press [OK]
8) Enter #7654321 9) Press [OK]
10) Press the [ID] Button
11) The Network Settings Screen will appear allowing the network settings to be configured

I believe u also need the UFRII LT , PCL 5c/6 Drivers
iRC1021i
http://software.canon-europe.com/products/0010628.asp


COPIER
Maximum Original Size =A4
Copy Sizes Cassette: =A4, A5
Stack Bypass: =A5, A4, Envelopes
Resolution Copying: =600dpi x 600dpi
Printing: =2400dpi equivalent x 600dpi (PCL, UFRII LT)
256 Gradations
Copy/Print Speed =A4: BW 21 cpm / Colour 21 cpm
Magnification Zoom: =50-200%
Fixed: =50%, 70%, 100%, 141%, 200%
First copy time approx. =12.5 sec
Warm-Up Time =60 sec or less
Multiple Copies/Prints =1 to 99 sheets
Duplex Printing =Yes (built-in as standard/A4)
Paper weight Cassette: =60 to 120g/m²
Stack Bypass: =60 to 176g/m²
Duplex: =60 to 120g/m2
Cassette =A4, A5
Paper Capacity =(80g/m2)
Standard 250 sheets x 1 cassette 60 to 80g/m²
Stack Bypass: =100 sheets 60 to 80g/m²
Optional =500 sheets x 1 cassette 60 to 80g/m²
Max. total paper capacity: =850 sheets
CPU Canon Custom Processor =400MHz
Memory =768Mb
Interface Ethernet (100Base-TX/10Base-T), USB2.0
Serial I/F (TTL) for New Card Reader (E-1, TTL Serial I/F)
Power Supply 220-240V AC (50/60Hz)
Power Consumption (W) 1,210W
Dimensions (WxDxH) 546 × 527 × 632 mm
546 × 527 × 936 mm with Optional cassette
Weight =43.3 kg including CRG

SEND FUNCTION
Scan Speed with ADF B&W & Colour: =19.7ipm A4 600dpi
Scan Resolution B&W: =100 x 100dpi, 150 x 150dpi, 200 x 100dpi, 200 x 200dpi,
200 x 400dpi, 300 x 300dpi, 400 x 400dpi, 600 x 600dpi
Colour: =100 x 100dpi, 150 x 150dpi, 200 x 200dpi, 300 x 300dpi,
600 x 600dpi
Destinations =E-Mail/Internet FAX (SMTP), PC (SMB,FTP), iWDM Gateway
Address book =Local (Max 300)
File Format =Single: (B&W) TIFF, PDF, Searchable PDF (OCR) (Colour) JPEG, PDF,
High compression PDF (OCR), Searchable PDF
Multi: (B&W) TIFF, PDF, Searchable PDF (OCR) (Colour) JPEG, PDF,
High compression PDF (OCR), Searchable PDF
FAX/Internet FAX format (B&W): MH, MR, MMR, JBIG (FAX only)

PRINTER FUNCTION
PDL UFRII LT , PCL 5c/6
Resolution =2400dpi equivalent x 600dpi (PCL, UFRII LT)
Memory =768Mb (Uses Main Unit CPU)
CPU =Canon Custom Processor 400MHz (Uses Main Unit CPU)
PCL Fonts Roman 80 (including OCR)
Supported OS PCL: Windows 2000/XP/2003 Server/VISTA/2008 Server
UFRII LT: 2000/XP/2003Server/VISTA /2008 Server,
Mac OS 10.2.8 – 10.4.3
Interface Ethernet (100Base-TX/10Base-T), USB2.0
Network Protocol TCP/IP (LPD/RAW (Port9100))
DADF (Standard)
Paper size
Copy Single: A4R, A5R, A5, Duplex: A4R
Scan Single & Duplex: A4R, A5R, A5
Paper weight 50g/m² to 105g/m²: A4, 64g/m² to 105g/m²: less than A4
Max. Number of originals A4: 50 sheets (80 g/m2)
Document
Scanning speed (max.)
Copy B&W & Colour: 19.7ipm A4 600dpi/300dpi
Scan B&W & Colour: 19.7ipm A4 600dpi/300dpi
OTHER ACCESSORIES
Cst. Feeding Unit-Ab1
Super G3 Fax Bd-Ab1
Card Reader-E1
Card Reader Attnt-F1
Barcode Printing Kit-C1

[teckat]

Hello. I am getting error code E000744 on my Canon Image Runner Color 1021i. I was trying to clear previous configurations of the machine in the Service Menu -> COPIER->FUNCTION->CLEAR, and in one of them the machine rebooted and showed the error. Maybe i did something on the service menu that made this happen but i am not sure as this was the second time i was trying the procedure, and the first time nothing similar happened, only i cleared all dept data, passwords, and network setting.

Thanks
Dritan

-----------------------------------
do u have a service manual for this model

is this what u did ???? in service mode

COPIER > FUNCTION > CLEAR> ALL
Clearing of the following items
- USER DATA
- SERVICE DATA
- JOB ID
- Histories
- Clearing date
MEMO:
USER DATA/SERVICE DATA are initialized for the default destination setting.

After clearing the RAM data (ALL CLEAR) in the main controller PCB, perform
the following procedure.
did u do this procedure

1. Backup the user data /Import the user data using the remote UI.
2. Enter the flicker adjustment value of the control panel

1)Using the service mode, check the flicker value of the control panel.
TESTMODE> PANEL> FLICKER CHECK START> FLICKER ADJUST

Using the service mode, enter the adjustment value checked in Step 1).
TESTMODE> PANEL> FLICKER CHECK START> FLICKER ADJUST
-Using the user mode, execute automatic gradation correction (full correction).
Initial Setting/Registration> Adjustment/Cleaning> Automatic Gradation
Correction> Full Correction






go into service mode and try to restore the backup data of the DC controller stored in NVRAM of the main controller PCB to NVRAM of the DC controller PCB.

COPIER> FUNCTION> VIFFNC> RSTR-DCN

then-Execute "Initial Setting/Registration > Adjustment/Cleaning > Automatic
Gradation Correction > Full Correction

[teckat]

Hello. I am getting error code E000744 on my Canon Image Runner Color 1021i. I was trying to clear previous configurations of the machine in the Service Menu -> COPIER->FUNCTION->CLEAR, and in one of them the machine rebooted and showed the error. Maybe i did something on the service menu that made this happen but i am not sure as this was the second time i was trying the procedure, and the first time nothing similar happened, only i cleared all dept data, passwords, and network setting.

Thanks
Dritan

-------------------------------------------------------------------------

did u do a Copier > Function > Clear > Type
to change the default for Country Language ?????????????

what Language was originally being used on this Printer ??????
go back into service mode to set back Language



Get Into Download Mode When Service Mode is Unavailable

1) Power on the laptop and connect to the machine via a USB cable.

2) Hold down the #2 key and turn on the machine.

3) Keep holding the #2 key down until the "USB DOWNLOAD AVAILABLE" message is displayed.
Note: The machine will cycle, the progress bar screen will come on and go off. Keep holding the #2 key until the download message is on the screen.

4) Now you can start downloading the SSW.

[Noeldibua]

Hello !

Sorry to say this, I did the same bullshit : I was trying to clear previous configurations of the machine in the Service Menu -> COPIER->FUNCTION->CLEAR

After boot: I am getting some japanese text and then E0744 003.

I understand, I do need UST with german firmware - WHERE is it found ? There is no hint in this thread - anyone can help me ?


So for now the Printer is bricked - anyone who like to get it in Graz/Austria - 3 years old, was discarted due to high service cost ? Just carry it away.... :-)


Any help will be appreciated

Greetings Reinhard

[Noeldibua]

Thank´s a lot to all who have read this thread.

I got a solution from Canon directly: latest Firmware and the old Lady is working fine now.


Greetings

[Times8]

Thank´s a lot to all who have read this thread.

I got a solution from Canon directly: latest Firmware and the old Lady is working fine now.


Greetings

Hi, I have the same Machine. Could you tell me where I can get this firmware update? Thanks...