image runner advance c7260

[steve schofield]

hi all...we have image runner advance c7260 approx 5-6 months old in the field it come up with err e0020-0080 and also e0022-0001 and around same time e0013...we have changed cyan and yellow devs along with new drums but what the engineer has noticed is that the waste toner is filling up very very quickly...full in 2 weeks.....machine has been stripped and vac out due to babck up of waste toner...copy quality is fine but waste toner keeps filling up??...last count machine had done approx 4k and waste half full......canon have been notifield but as of now never heard of problem....I have been passed on machine as engineer whos been dealing with it is away on hols!!....any ideas much appriciated

[vigour]

Are you running heavy duty full coverage only

[steve schofield]

Hi no normal office use

[Nutstar]

have you checked out tec publication I've attached?

[steve schofield]

Thanks for reply..yes this has been checked just found out that the patch assembly was changed

[steve schofield]

Color hvt has also been changed

[Nutstar]

ok, I think we can safely write off the E13 since its a WTB full error and your symptoms are dumping toner into the WTB.

so lets start at the top of the E20 error.

what is the DENS value? (Copier>display>dens>dens-s)

have YOU checked the loom connecting the patch sensor to the Drum ITB driver?

is the ITB free of dirt/sratches?

have you checked the actuation of the atch sensor cover?

is the laser dustproof glass free of dirt?

are you on the latest firmware?

[steve schofield]

Hi firmware is up to date ..loom checked ...itb good...dens are yellow +0.00% magenta -0.23% cyan -0.29% black -0.17%...just to add counts are 40k bk and 21k color ..black toner changed x2 and colors x3 going off p print

[Nutstar]

Hi firmware is up to date ..loom checked ...itb good...dens are yellow +0.00% magenta -0.23% cyan -0.29% black -0.17%...just to add counts are 40k bk and 21k color ..black toner changed x2 and colors x3 going off p print

40k blk and 2 toners used???????? I can't recall of the top of my head but that doesn't sound right.

ok follow up questions then:

are you 100% positive that the users are only printed office documents and not full bleep images?

are Genuine Canon OEM toners and parts in use?

[steve schofield]

Original toner is being used and machine in normal office ..its a strange one !!