CanonIR2018 lost admin password

[rdcongo]

Hi All,
I'm a new comer in this forum.I have a problem with a copier canon Ir 2018. i've recently set a password for a admin but i've forgot it. so id there any way to reset it? I've tried to log in as a normal user and tried to use this combination:*(2,80 and then * but nothing happen it is still asking for the system manager id and password.
Can you help me? many thanks.

[kwazimoto]

you have to hit *28 * then use the arrow key i believe to move to clear then PWD then hit ok....this will nemove the admin password

[rdcongo]

you have to hit *28 * then use the arrow key i believe to move to clear then PWD then hit ok....this will nemove the admin password

Yes i know that ... but when do i have to hit these keys? the copier is locked at the start up it is asking for a ID and password
i have an ID and a non admin password,so when do i have to hit 8(2,8) *?
Thanks .

[kwazimoto]

go into user mode and then into service mode...and do what i said above

[lkrsardis]

Maybe this will help.

[mikibu]

Maybe this will help.

I succeed to unlock an IR2020

Sure it's Help !

[lkrsardis]

Good job.

[rdcongo]

Hi All i was out for a while sorry,
I manage to do what it is said here: *(2,8)* but its look like the IR2018 is a little bit differente:
I saw this:#SSSv or #MENU etc. does anyone tell me what to do with this looks like chinese?
Many thanks

[mikibu]

Hello RDCCONGO !

In the servive menu you should find #CLEAR option
Then chose PWD ...

[rdcongo]

Hello mikibu!
thanks a lot! it's works but do you know why i couldn't do it before?
for my IR2018 the combinations *(2,8)* doesn't work if i press 2 and 8 at the same time! it's only works if i just press * ,2 ,8 and then *!And it took me about 2 monthsd to realize that!
Thanks to all for your help.
And greetings from my country( RD Comgo)