Originally Posted by
onlyinnewfoundland
Take off the rear covers, and you can swing the controller box away. There is a small white piece of plastic with a single screw holding it onto the hopper assembly. I think there are two, remove it and it will be in the shape of a cross. You have to remove the black motor from the cyan hopper and place the crank in the motor slot. This will let you push the bottle out manually.
Last time this happened to me, for no real reason, I had to replace the hopper assembly.
PS Make sure you open the toner door before you crank this thing out. You can slide a credit card down the side of the cyan door on the right to hit the switch, or you can just take a couple of screws out to remove the toner cover and you can just push the door open.
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