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  1. #1
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    Exclamation "ADD TONER" Light will not go away,Canon IR3235

    The copier ran out of toner and there was none on site. So they kept shutting it off and on, to make copies. I installed the new toner bottle and manually added toner thru the service program,because it wouldn't do it automatically. Toner / Install. Then it says OK. It runs for a while and comes back saying "add toner". What am I missing? Thanks.


  2. #2
    Field Supervisor 500+ Posts roho's Avatar
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    Re: "ADD TONER" Light will not go away,Canon IR3235

    likely a issue with the hopper assembly. I've had a couple of them go in the past.


  3. #3
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    Re: "ADD TONER" Light will not go away,Canon IR3235

    Thank's I'll replace it.


  4. #4
    Senior Tech 100+ Posts Nutstar's Avatar
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    Re: "ADD TONER" Light will not go away,Canon IR3235

    Quote Originally Posted by Atrat View Post
    Thank's I'll replace it.
    it might just need cleaning out and resat. sounds like the DENS sensor isn't reading correctly, that or the hopper unit as a whole has failed.


  5. #5
    Field Service Engineer 1,000+ Posts
    "ADD TONER" Light will not go away,Canon IR3235

    copier tech's Avatar
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    Re: "ADD TONER" Light will not go away,Canon IR3235

    When it says add toner cheat the toner door & check that the bottle turns, if it doesn't pull the bottle towards you while its trying to drive, seen this a few times

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  6. #6
    Senior Tech 500+ Posts kuby's Avatar
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    Re: "ADD TONER" Light will not go away,Canon IR3235

    Did you run the add toner again the light went out. Sometimes you need to run it again, and run the d-gamma adjustment twice. I know this is for when installing a new drum but if they ran it completely bone dry you need to run this.


  7. #7
    Technician
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    Re: "ADD TONER" Light will not go away,Canon IR3235

    Quote Originally Posted by Nutstar View Post
    it might just need cleaning out and resat. sounds like the DENS sensor isn't reading correctly, that or the hopper unit as a whole has failed.
    I'll try it and let you know how I make out.Thank's


  8. #8
    Technician
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    Re: "ADD TONER" Light will not go away,Canon IR3235

    Quote Originally Posted by copier tech View Post
    When it says add toner cheat the toner door & check that the bottle turns, if it doesn't pull the bottle towards you while its trying to drive, seen this a few times
    I'll give it a try and let you know how I made out.Thank's


  9. #9
    Technician
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    Re: "ADD TONER" Light will not go away,Canon IR3235

    Quote Originally Posted by kuby View Post
    Did you run the add toner again the light went out. Sometimes you need to run it again, and run the d-gamma adjustment twice. I know this is for when installing a new drum but if they ran it completely bone dry you need to run this.
    I'll give it a try and let you know how I made out. Thank's


  10. #10
    Service Manager 1,000+ Posts
    "ADD TONER" Light will not go away,Canon IR3235

    Brian8506's Avatar
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    Re: "ADD TONER" Light will not go away,Canon IR3235

    I've had this several times and had to replace the hopper


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