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  1. #1
    Trusted Tech 50+ Posts lazo7's Avatar
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    Canon iR-ADVANCE C2020i E000020-0091

    Hi, I have a problem with Canon iR-ADVANCE C2020i. It keeps giving me error code E000020-0091. A new yellow drum was installed, didn't help. DC controller and laser assembly were also replaced, new firmware installed,but no luck. The problem is definitely related to yellow drum. The yellow drum constantly transfers toner to transfer belt, and in a short period of time looses all toner, when we opened yellow drum assembly to check it, we have realized that there is no toner in it. If anyone had a similar problem, please help. Thanks in advance.
    Last edited by lazo7; 01-12-2015 at 11:08 AM.

  2. #2
    teacher-guide-expert-guru 2,500+ Posts
    Canon iR-ADVANCE C2020i E000020-0091

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    Re: Canon iR-ADVANCE C2020i E000020-0091

    Hi Lazo,

    Maybe this bulletin can help! Also dustproof glass must be clean!
    Attached Files Attached Files
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  3. #3
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    Re: Canon iR-ADVANCE C2020i E000020-0091

    Zoraldinho is correct on this one. Remove the laser assy from the left hand side of the machine and clean the dust proof glass on all the windows. I find it easier to remove the laser rather than use the tool provided.

    Once you do it a couple of times it is easy and usually resolves this issue.

    Good luck.

  4. #4
    Trusted Tech 50+ Posts lazo7's Avatar
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    Re: Canon iR-ADVANCE C2020i E000020-0091

    Quote Originally Posted by zoraldinho View Post
    Hi Lazo,

    Maybe this bulletin can help! Also dustproof glass must be clean!
    Thank you zoraldinho. Tomorrow I'll try doing what the bulletin says. I'll keep you informed. Dustproof glass is clean.

  5. #5
    Trusted Tech 50+ Posts lazo7's Avatar
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    Re: Canon iR-ADVANCE C2020i E000020-0091

    Quote Originally Posted by freebyrd116 View Post
    Zoraldinho is correct on this one. Remove the laser assy from the left hand side of the machine and clean the dust proof glass on all the windows. I find it easier to remove the laser rather than use the tool provided.

    Once you do it a couple of times it is easy and usually resolves this issue.

    Good luck.
    Thank you freebyrd116. I have allready removed lasere assy and cleaned dustproof glass, but no luck with that

  6. #6
    Service Manager 5,000+ Posts
    Canon iR-ADVANCE C2020i E000020-0091

    copier tech's Avatar
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    Re: Canon iR-ADVANCE C2020i E000020-0091

    Did you open the shutter in service mode before you cleaned it?
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  7. #7
    Trusted Tech 50+ Posts lazo7's Avatar
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    Re: Canon iR-ADVANCE C2020i E000020-0091

    Quote Originally Posted by copier tech View Post
    Did you open the shutter in service mode before you cleaned it?
    No, I've opened it by hand when it was all disassembled...

  8. #8
    Senior Tech 250+ Posts JPiek's Avatar
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    Re: Canon iR-ADVANCE C2020i E000020-0091

    I think you'll have to go for the 'Big job' then, opening up the copyer and cleaning the tonersensor...

  9. #9
    Trusted Tech 50+ Posts lazo7's Avatar
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    Re: Canon iR-ADVANCE C2020i E000020-0091

    Quote Originally Posted by JPiek View Post
    I think you'll have to go for the 'Big job' then, opening up the copyer and cleaning the tonersensor...
    Allready done that, no luck

  10. #10
    Trusted Tech 50+ Posts lazo7's Avatar
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    Re: Canon iR-ADVANCE C2020i E000020-0091

    I have even swapped a hopper from another machine, even that didn't help

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