C5240i Scanning error

[fatfingers73]

Morning all,

Anyone seen this message before? Getting it when copying from glass or adf.

Job just cancels and error log says #859.

Canon recommends replacing main controller 2. I have this on site waiting for me.

Just wanted a 2nd opinion before I rip open the £700 part.

Thank you.

[zoraldinho]

-The same error using scan and sand?
-Controller self diagnosis function?

[fatfingers73]

Thanks for this. Board got delayed at couriers, so will try this when I return.

Wonder why Canon helpdesk didn't recommend this.

-The same error using scan and sand?
-Controller self diagnosis function?

[zoraldinho]

No problem.

Also can be bad firmware,bad connector connections....

[fatfingers73]

Morning,

Managed to fix this by removing re-seating main controller 2.

Thanks for the advice.

Hopefully Canon will let me return the board!

Cheers

No problem.

Also can be bad firmware,bad connector connections....

[zoraldinho]

Morning,

Managed to fix this by removing re-seating main controller 2.

Thanks for the advice.

Hopefully Canon will let me return the board!

Cheers

Good find!

I'm afraid you can't return back.

[fatfingers73]

I'm hoping because I have email from their tech team telling me I need the part to clear #859 fault, they will let me return it.

They have in the past.

Cheers.

Good find!

I'm afraid you can't return back.

[onlyinnewfoundland]

If you don't cut the tape on the part box, then generally they will take it back.