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  1. #1
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    Canon ir2570i E-000748-4000

    We have a customer who has an E-000748-4000 error code on his Canon ir2570i.

    So I found this:

    Cause:

    1. Poor connection of peripheral cards or memory DIMMS.
    2. Corrupt System Software.

    Action

    1. Reseat all peripheral cards (UFR Board, Resolution Switching Board, USB I/F Board and the like) SDRAM & Boot Rom on the Main Controller PCB Assembly.
    2. Format HDD and reload System Software.


    All cards, dimms and cables on the PCB have been replugged but the error still exists.
    Is there a possibility to get the firmware for this machine to exclude the case of corrupt software?
    The error just appeared after a toner change.

  2. #2
    Service Manager 10,000+ Posts
    Canon ir2570i E-000748-4000

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    Re: Canon ir2570i E-000748-4000

    Quote Originally Posted by Chillaholic View Post
    We have a customer who has an E-000748-4000 error code on his Canon ir2570i.

    So I found this:[/LIST][/LIST]

    All cards, dimms and cables on the PCB have been replugged but the error still exists.
    Is there a possibility to get the firmware for this machine to exclude the case of corrupt software?
    The error just appeared after a toner change.
    -----------------------------------------------------------------------------------------
    Try this Board Cleaning & re-Positioning Procedure
    Works 98% of the time for this e748-4000
    your model is in same family as those listed in pub

    Board Cleaning_Board Position-TP07 094.pdf


    or----------------------
    Check or swap or replace the DDI-S Serial Cable before replacing any boards.
    If the cable is poorly connected or otherwise defective an error code of E748-4000 may be the result.
    The cable is pictured below.---------------Cable DDI-S Serial FK2-0732-000

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
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    Re: Canon ir2570i E-000748-4000

    Thanks for your help (and making a photo), we will try to change the cable first and do the "Cleaning & re-Positioning Procedure".

  4. #4
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    Re: Canon ir2570i E-000748-4000

    Just wanted to say the cleaning worked for me, error is solved, machine works again, thanks to you.

  5. #5
    Service Manager 10,000+ Posts
    Canon ir2570i E-000748-4000

    teckat's Avatar
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    Re: Canon ir2570i E-000748-4000

    Quote Originally Posted by Chillaholic View Post
    Just wanted to say the cleaning worked for me, error is solved, machine works again, thanks to you.


    COLOR HAND.jpgWELCOME
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  6. #6
    architect
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    Re: Canon ir2570i E-000748-4000

    Format HDD in service mode = HDD clear?

  7. #7
    Service Manager 10,000+ Posts
    Canon ir2570i E-000748-4000

    teckat's Avatar
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    Re: Canon ir2570i E-000748-4000

    Quote Originally Posted by architect View Post
    Format HDD in service mode = HDD clear?


    are u a tech ???

    what is your issue ????

    <HD-CHECK>
    Use it to check and correct the partition you have selected using CHK-TYPE.
    Method of operation
    1) Select the item.
    2) Press the OK key.
    3) See the result (1: OK; 2: NG, hardware; 3: NG, software/corrected sector,
    switched sector).


    <HD-CLEAR>
    Us it to initialize the partition you have selected using CHK-TYPE.
    Caution - if you have selected 0 or 4, the selections will be invalid.
    - if you have selected 1, the SRAM area and the image control data held in the multiple-purpose file storage area will also be initialized.
    Method of operation
    1) Select the item.
    2) Press the OK key.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  8. #8
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    Re: Canon ir2570i E-000748-4000

    Quote Originally Posted by teckat View Post
    -----------------------------------------------------------------------------------------
    Try this Board Cleaning & re-Positioning Procedure
    Works 98% of the time for this e748-4000
    your model is in same family as those listed in pub

    Board Cleaning_Board Position-TP07 094.pdf


    or----------------------
    Check or swap or replace the DDI-S Serial Cable before replacing any boards.
    If the cable is poorly connected or otherwise defective an error code of E748-4000 may be the result.
    The cable is pictured below.---------------Cable DDI-S Serial FK2-0732-000

    This instruction help me for decide error e000748-400 in canon irc3580ne. Thanks!!

  9. #9
    Service Manager 10,000+ Posts
    Canon ir2570i E-000748-4000

    teckat's Avatar
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    Re: Canon ir2570i E-000748-4000

    Quote Originally Posted by Andr View Post
    This instruction help me for decide error e000748-400 in canon irc3580ne. Thanks!!
    Welcome 😇
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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