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[repeatcopiers]

I have a strange box on the control panel of an c3380 I picked up. This copier only has 76k copies on it but has a few strange issues. One is the box that is beside the Black/Color Option box (see attached). I've never seen this before and don't know what it could be. If you press it, the machine reacts but nothing happens. Second, when you make a copy, you can hear the paper lift but it takes a long time for it to finally pull the paper through. I've checked the settings and the paper is set to Plain, so not sure what else would make this happen. And last, is when you first turn the power on, it starts to power up, then goes quiet and screen goes black, then starts powering up again. Green power light stays on the whole time. Its as if the copier is rebooting itself and then comes to ready as normal. Any ideas?

[mosey1100]

I have a strange box on the control panel of an c3380 I picked up. This copier only has 76k copies on it but has a few strange issues. One is the box that is beside the Black/Color Option box (see attached). I've never seen this before and don't know what it could be. If you press it, the machine reacts but nothing happens. Second, when you make a copy, you can hear the paper lift but it takes a long time for it to finally pull the paper through. I've checked the settings and the paper is set to Plain, so not sure what else would make this happen. And last, is when you first turn the power on, it starts to power up, then goes quiet and screen goes black, then starts powering up again. Green power light stays on the whole time. Its as if the copier is rebooting itself and then comes to ready as normal. Any ideas?

You could try to initialize all data which restores everything to factory settings.

[SAZ911]

I have a strange box on the control panel of an c3380 I picked up. This copier only has 76k copies on it but has a few strange issues. One is the box that is beside the Black/Color Option box (see attached). I've never seen this before and don't know what it could be. If you press it, the machine reacts but nothing happens. Second, when you make a copy, you can hear the paper lift but it takes a long time for it to finally pull the paper through. I've checked the settings and the paper is set to Plain, so not sure what else would make this happen. And last, is when you first turn the power on, it starts to power up, then goes quiet and screen goes black, then starts powering up again. Green power light stays on the whole time. Its as if the copier is rebooting itself and then comes to ready as normal. Any ideas?

Hi,

The "Strange Box" is your BLACK MODE SHORTCUT KEY.

You can turn it on and off, by going to Additional functions > Common Setting > Display the Black Mode shortcut key

It may appear that nothing happens when you press it but indeed it does do something, it sets your copy mode to black and white, if you select colour mode on your copy tab then afterwards press your "mystery box" you will notice that it reverts back to Black and White.

See pics below,

black mode shortcut.JPG

[repeatcopiers]

Hi,

The "Strange Box" is your BLACK MODE SHORTCUT KEY.

You can turn it on and off, by going to Additional functions > Common Setting > Display the Black Mode shortcut key

It may appear that nothing happens when you press it but indeed it does do something, it sets your copy mode to black and white, if you select colour mode on your copy tab then afterwards press your "mystery box" you will notice that it reverts back to Black and White.

See pics below,

black mode shortcut.JPG

Wow, 23 years in the business and I have never seen that! Thanks so much.

[zoraldinho]

years ago i had similar feeling when i heard about service mode level 3.