IMAGE PRESS C800( newly installed machine)

[gksapple]

continuous paper jam in a newly installed machine while taking duplex in 300gms paper exactly before ps24 (but location showing in machine ps35) location and its working with all plain paper upto 220 gsm.
1 paper is feeding through additional deck
2 proper media type and gsm setted
3 same media is working properly with another machine (c800)
4 single side is printed when paper is entering into reverse vetical lower section it got jamming
5 its not reaching the the dulpex unit sensor ps24
6 exactly under the flapper guide
7 opened full reverse vertical path and checked there is no hurdles
8 reconnected all the connectors near to the targeted sensor as per machine jamming history (ps35)

[teckat]

continuous paper jam in a newly installed machine while taking duplex in 300gms paper exactly before ps24 (but location showing in machine ps35) location and its working with all plain paper upto 220 gsm.
1 paper is feeding through additional deck
2 proper media type and gsm setted
3 same media is working properly with another machine (c800)
4 single side is printed when paper is entering into reverse vetical lower section it got jamming
5 its not reaching the the dulpex unit sensor ps24
6 exactly under the flapper guide
7 opened full reverse vertical path and checked there is no hurdles
8 reconnected all the connectors near to the targeted sensor as per machine jamming history (ps35)

Jam CODE_?

Is this on long or short paper👀

[gksapple]

Jam CODE_?

Is this on long or short paper👀

jam code 0213
jam type stnry
both long and short paper with 300 gsm

[teckat]

jam code 0213
jam type stnry
both long and short paper with 300 gsm

Inspect connections below on Paper Pick-Up Driver PCB (check for proper voltages on pins )

Paper Pick-Up Driver PCB
Issue only from Option > POD Deck Lite ( J1428 ) ?
Reverse Delivery Unit ( J1406) (J1430) (J1405)

[gksapple]

Inspect connections below on Paper Pick-Up Driver PCB (check for proper voltages on pins )

Paper Pick-Up Driver PCB
Issue only from Option > POD Deck Lite ( J1428 ) ?
Reverse Delivery Unit ( J1406) (J1430) (J1405)

will check that and update you

[UgaBuga]

Hi, all
I have the same problem as you described. So please can you tell me how you solved it? In my case only media with 250x400 and everything till A3 can not go through the machine. It james before the duplex sensor. And the point is that only one sheet passed and second one always james.
Thank you!
Regards

[teckat]

Hi, all
I have the same problem as you described. So please can you tell me how you solved it? In my case only media with 250x400 and everything till A3 can not go through the machine. It james before the duplex sensor. And the point is that only one sheet passed and second one always james.
Thank you!
Regards

Jam Codes ? IMPORTANT !!!

Paper Pick-Up Driver PCB> inspect and check all connections

is this from all Paper Pick-up locations ) Cassettes - Decks - other

[UgaBuga]

Hi,
well Jam code is 0116 - too late at duplex sensor1 PS24. It doesn't dipend from witch tray is paper. And if it is important the machine is with Prisma controller with the newest soft 4.1.
I check ps24, ps34, ps35 they all worked. The only thing that I manage to find is that for example with A4 prints perfect duplex, with A3 the same . Only with the custom paper 250x400 duplex it james on the duplex flap. and it doesn't depend of the paper weight. I tried 80g, 100g, 200g and always first page pass through and second one james . I notice that duplex motor somehow didn't start for the second page. I also check the motor and it works fine. I can't find anything in the SM for this problem. Tomorrow I will check the PCB and the connections, but if there are problem with PCB how it works with A4, A3, SRA. with standard paper it works.
Thanks
Regards

[teckat]

Hi,
well Jam code is 0116 - too late at duplex sensor1 PS24. It doesn't dipend from witch tray is paper. And if it is important the machine is with Prisma controller with the newest soft 4.1.
I check ps24, ps34, ps35 they all worked. The only thing that I manage to find is that for example with A4 prints perfect duplex, with A3 the same . Only with the custom paper 250x400 duplex it james on the duplex flap. and it doesn't depend of the paper weight. I tried 80g, 100g, 200g and always first page pass through and second one james . I notice that duplex motor somehow didn't start for the second page. I also check the motor and it works fine. I can't find anything in the SM for this problem. Tomorrow I will check the PCB and the connections, but if there are problem with PCB how it works with A4, A3, SRA. with standard paper it works.
Thanks
Regards

=======================
Supported paper size-

-Pickup from deck=======A5R, STMTR, B5 to 13' x 19.2', Envelope
& Multi-drawer Paper Deck===============================

-POD Deck Lite======Envelope, Postcard, B5, A4, LTR to 13' x 19', A5R, STMTR
-Pickup from Cassette===A3, B4, A4/R, B5/R, A5R, LDR, LGL LTR/R, STMT/R, EXE, 8K, 16K 304.8 x 457.2 mm (12" x 18") 320 x 450mm (SRA3) 330.2 x 482.6 mm (13" x 19")
304.8 x 487.7 mm (12" x 19.2") Envelope, Postcard
Cassette 1/2/3======A3, A4, A4R, B4, B5, B5R, A5R, 11" x 17", LDR, LGL, LTR, LTRR, STMTR, EXE, K8, K16,K16-R 304.8 x 457.2 mm (12" x 18") 320 x 450 mm (SRA3) 330.2 x 482.6 mm (13" x 19")
Irregular size (100 x 148 mm to 330.2 x 487.7 mm)
-Pickup from Multi-purpose Tray====Cassette feedable size + long length paper size (service mode)
Size that can be loaded to cassette, Postcard, Reply Postcard, 4 On 1 Postcard, Envelope,
Irregular size (100 x 148 mm to 330.2 x 487.7 mm)(*3) Long original Paper (Length 487.8 to 762mm)(*5)

Paper size
Upper / Middle / Lower cassette===100.0 x 148.0 mm - 330.2 x 487.7 mm
Manual feed tray (option)===100.0 x 148.0 mm - 330.2 x 487.7 mm



• Related Settings/registration
Settings/registration > Preferences > Paper Settings > A5R/STMTR Original Selection
Setting value Cassette 1/2/3: A5R, STMTR
Settings/registration > Preferences > Paper Settings > B5/EXEC Original Selection
Setting value : Cassette 1/2/3: B5, EXEC
Settings/registration > Preferences > Paper Settings > Register Custom Size
Setting value X: 148.0 to 630.0 mm, Y: 100.0 to 330.2 mm (Maximum 5 pieces)
• Related Service Mode
(Lv.1) COPIER > OPTION > CST
> CSTx-P1 (Cassette 1/2/3 paper size setting (A5R/STMTR))
Setting value 0: A5R, 1: STMTR
> CSTx-P2 (Cassette 1/2/3 paper size setting (B5/EXEC))
Setting value 0: B5, 1: EXEC

[UgaBuga]

To update:: The problem was the software. With Prisma Sync controller there is a lot of problems with the soft. So we are waiting for new version to fix some of them. Thanks a lot .