Originally Posted by
lencombs
Just sharing a problem had last week after did a Kyocera TaskAlfa install. The next day the IT rep called saying they can print fine from Office Programs, like Word, Excel etc. but they when they try to print from any web page using IE 11, ALL the printers in the Control panel disappear not just the new install. The printers would all show back up after a few minutes.
After some research determined the print spool is crashing when try to print any web pages, causing all the other print drivers to vanish. I tried print from Chrome and Firefox and they worked fine so focused on IE as the problem. I eventually got it to print by editing the IE desktop shortcut to "Run as Administrator" , the IT rep wasn't too happy about having his users all run IE as Admin, so I found another solution was to simply go into IE Options-> Security Tab-> Uncheck the Enable Protected Mode box, it is enabled by default and all the users could then print web pages from IE. They are already running Norton Antivirus, so they don't need IE's extra built in malicious software protection and IT rep agreed and is happy now.
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