Hi,
I wonder if anyone can help me. I've got a customer that has a C200 that uses the scan to folder facility (SMB). Scans locally to a windows 7 laptop.
Both are plugged into the customers router. It was working fine up until about 2 months ago. It just hangs and then 15 minutes - 1 hour later it appears in the shared folder.
The copier is on the latest firmware (obvs its quite an out dated model now) but I have loaded on the latest available from Konica.
I suggested it was the customers network that was the issue so I took in a laptop, also running windows 7 and attempted a straight cross-over connection - It did exactly the same thing to my my laptop so that really rules out the customer IT setup and hardware.
Has anyone ever encountered this? I've run out of solutions - It is a small shop that offers a copying and scanning service so there is no server or other PC to scan to. There is no network drive either to scan to.
Any suggestions or help would be appreciated
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